Reviews (42)

Lack of patient centred care

July 27, 2018
Fast paced
Care more about diagnosis rather than patients feelings
Lack sensitivity due to busyness
Anonymous

Rubbish

February 20, 2018
It seems like all the doctors at this surgery are very young and have just qualified. They do not know what they are doing. For example I took my daughter to see a doctor. I looked older than him. When I showed him what I thought was wrong with my child he didn’t have a clue what I was talking about now it’s gotten worse. I can NEVER get an appointment in the morning. They tell you call at 8 but no one answer until 9 then tell you there’s no appointments left.
Shanise

Reply from Greenridge Surgery

Dear Shanise, it's true that we do have Doctors at the practice who may appear to you to be young, however they may not be as young as they look! We offer on the day appointments each day but they are very popular and unfortunately we are unable to accommodate everyone, however our policy is always to see children under 16 and so please do stress if the appointment is for a child. If you have concerns about how a consultation went then please report them to our Practice Manager. We have a positive approach to complaints with a robust system to managing them in house. We are very sorry that you have felt dissatisfied with our service.


Provider responded

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Greenridge Surgery

OHP Dr Lumley and Partners

Contact

0121 465 8230

671 Yardley Wood Road
Billesley
Birmingham
B13 0HN

Location

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