Halcyon Medical Practice

I'm really anemic. I was sent for an ultrasound scan due to my symptoms, it was a quick referral. They're better than other GP's. They have tried to help with calling the hospital, but they've got nowhere either.

Takes forever to get an appointment. It’s better with my child but difficult for adults. You call at 8am its long waits after which receptionists answer and then there are no appointments. Then than will call you to say, you need to make an appointment to discuss tests and I am like I have been trying for days.

No appointments at all. I have been trying to call them since last week. Don’t know how to contact them.

I feel it's good when they work face to face. During Covid they were working online it was not that good to see a doctor online.

Some great GPs, but it's difficult to see them without knowing the 'tricks' to get an appointment. Fortunately I can book online at 08:00:01 but otherwise I'd be stuffed. Remote services have been good, and the location in the city centre is ideal. Overall a good practice.

The telephone numbers mentioned on their website are not functioning. Unable to book appointments online or contact them.

Most staff I have seen have been caring, thorough, and professional. The centre has the same kind of issues as most GP practices: not all staff are as caring and professional as others, it's difficult to get an appointment; they are often running late. However, I have received mostly compassionate and exceptional care, so I can be patient with the parts that are not so great.

Nurse had terrible attitude, didn’t seem to know what she was talking about and kept changing her diagnosis. Whenever I asked a question or mentioned something she would say “not my problem”. Not something you want to hear from a healthcare professional. Appalled at the service

I had an accident and the ambulance attended and discharged me with the excuse that I was well enough.
I began to feel severe pain so I called my GP. I could not get through because it was the weekend. I attended my GP's appointment and he referred me to Queen Elizabeth Hospital. I was attended to two weeks after the accident.
I did not receive a prompt and good service, I am still in pain.

Usually running quite far behind and very hard to make an appointment after 08:00:01