Hall Green Health

This practice is majorly over subscribed, if you can’t use the internet then you’re stuffed because reception have a one line dismissive statement telling you to just phone or go online don’t know what they are there for. You can never ever get an appointment here. When you try online they email you and say nothing available for the next three weeks try asking again then for the following three weeks-so what a 6-9 week turnaround time for an apt?
I ended up going private because I couldn’t cope with pain levels despite me breaking down in surgery management don’t care. Apparently the partner drs been off sick for some time so they don’t care, got told now they do have Apts if you are happy to be televised as they’re part of a tv show which I declined I don’t need the whole of the uk seeing my personal medical problems. I have cried so much at this practice I’ve just given up now and I go private because it’s too mentally exhausting to battle every time. Been at the practice over 3 years never had a diabetic review again went private got prescribed something and was told they wouldn’t train me on how to inject myself because I went private the consultant should. I ended up having surgery last year and needed daily dressing changes and was told no nurse apts as they had ALL been given the same time off- when you see the size of this practice and management and staffing you really do wonder where is all the nhs funding they are getting going?

Very good but had to wait for a longer time during emergency. Inside the surgery place not clean. Communication with service users not as good.

Good doctors but getting an appointment is a challenge. Long wait on phone all the time.

I have kidney failure and do dyasasise three times a week and trying to see a doctor all you get is a receptionist who knows nothing it's a doctor you need to see not a receptionist

They're okay. Don't really have to use them often thanks god, but they're okay.

I think they pay people to leave good reviews!

They are good in providing interpreter.

Just lately I can get appointments. I ring them and they give you a call back and make appointments. I've had no issues recently. They used to be garbage, but they're better now.

I very rarely get a face to face appointment there, it's all over the phone. The last time I needed an appointment, it took me over a month to get one. It's terrible there, the service is not fit for purpose.

I have kidney failure and can not get a appointment this surgery is getting n h s money and not doing the job they are paid for