Hall Green Health

I very rarely get a face to face appointment there, it's all over the phone. The last time I needed an appointment, it took me over a month to get one. It's terrible there, the service is not fit for purpose.

I have kidney failure and can not get a appointment this surgery is getting n h s money and not doing the job they are paid for

Haven’t had a need to use doctor recently. Good when used it in the past. Must have at least 20 doctors.

Can’t get tablets when I need them. Heartlands prescribed me 2 tablets, they told me to get the 2nd one from Hall green. They said they had never heard of medication. Losing my patience with them and you have to stay calm. I am in a dilemma as to whether to go to the blood test.

Rubbish, trainee surgery 32 doctors in the surgery. I had a fall after I just had my knee done. I asked them to come and help me and they wouldn’t come out. The service has really gone down. I’d say in the last 6 to 7 years. They were excellent to my husband when he was there and had cancer.

Very bad throat. 33 in the queue, next time 40th in the queue. Hour wait for phones, Nurse spoken to. .

Difficult to get appointments. Admin and receptionist are not bothered and not friendly. Can’t get through on the phone. Keep getting told to go to a walk in center. Feels like surgery has too many patients and can’t see everyone. Doesn’t use smartphone so not confident booking online.

Can get an appointments, fill out details online then they get back to me quit quickly with an appointments.

Couldn't get appointment last 2 days
end up private doctor instead.

Too many issues with reception to list here. They are incompetant rude and show a complete lack of care and professionalism. The doctor was wonderful but despite his request for me to make a follow up appointment to discuss tests, reception staff, poor ineffective phone system and an obstructive unhelpful 'it's not our fault' attitude from the entire non clinical team, makes it impossible to achieve what the doctor wanted, and therefore my test results and ongoing investigations remain unsolved. Combine this with many other poor service issues, and when I complain about the service, reception staff badmouth me to other patients in the queue. These people should never work in a care giving environment!!! One star given ONLY because I couldn't give none.