Hall Green Health

It used to be good but it's gone down hill in the past few years. Getting an appointment is hard. They resort to an online service which is tedious and long winded. Needs more options on how to get appointments.

They are not giving any appointments to me at all. I feel they are purposely neglecting me because of my mental health issues.

They’re the worst, very hard to get appointments, wait ages on phone then there is none. You tell them it’s emergency and they will say it’s not. Needed an appointment for my daughter they said she can get one after 2 weeks. I had an appointment after 2 days which I cancelled and got it for my daughter. Can’t take daughter anywhere else she doesn’t like change. So hard to get her seen anywhere else.

The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.

They have online system but only operational when the GP is open during working hours. Otherwise call and could be no 40 in queue. Difficult getting appointments. phoneline has 9 options, 1 for prescriptions. Seeing GP / Nurses is fine once get that appointment. I think it’s because of them having so many on file. Won’t allow patients walk in and make an appointment. Has to be done over phone or online.

Really good, not had any complaints, do things online and it’s much faster. Online system is really good and they can answer within 10 minutes. Depending on what it is, they can offer you same day appointments if need be.

Received a letter, saw them on 20th of April and got an appointment 14th of June. Too long of a wait. Easy to get appointment with GP. They are generally good.

I have a health issue which needs immediate attention but never get to see the doctor.
Anima hasn't got "Book an appointment" tab but you can cancel an appointment.
No practice manager.
When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf and then receptionist will put whatever he/she wants to put on system. As on my notes the receptionist put that I refused to take the appointment(lie) and second time she told me that doctor will call back but on my notes she put that she advised me to call 111.
Absolutely disgraceful.

It's quite hard to get an appointment sometimes because they're such a big practice. But they allow an option to keep your place in the telephone queue and they will call you back half hour later. The receptionist takes your information and then if I'm calling about the little on they'll call back the same day.

Can take a while to get an appointment. I can wait a long time on the phone to make an appointment.