Hall Green Health

The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.

They have online system but only operational when the GP is open during working hours. Otherwise call and could be no 40 in queue. Difficult getting appointments. phoneline has 9 options, 1 for prescriptions. Seeing GP / Nurses is fine once get that appointment. I think it’s because of them having so many on file. Won’t allow patients walk in and make an appointment. Has to be done over phone or online.

Really good, not had any complaints, do things online and it’s much faster. Online system is really good and they can answer within 10 minutes. Depending on what it is, they can offer you same day appointments if need be.

Received a letter, saw them on 20th of April and got an appointment 14th of June. Too long of a wait. Easy to get appointment with GP. They are generally good.

I have a health issue which needs immediate attention but never get to see the doctor.
Anima hasn't got "Book an appointment" tab but you can cancel an appointment.
No practice manager.
When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf and then receptionist will put whatever he/she wants to put on system. As on my notes the receptionist put that I refused to take the appointment(lie) and second time she told me that doctor will call back but on my notes she put that she advised me to call 111.
Absolutely disgraceful.

It's quite hard to get an appointment sometimes because they're such a big practice. But they allow an option to keep your place in the telephone queue and they will call you back half hour later. The receptionist takes your information and then if I'm calling about the little on they'll call back the same day.

Can take a while to get an appointment. I can wait a long time on the phone to make an appointment.

It's very difficult to get an appointment. When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf, who then makes the decision about either seeing you or speaking to you. This system does not sit well with me. If the receptionist talks to the doctor on my behalf why can I just not talk to the doctor directly and free up the receptionists time. Sometimes the doctor will call back but you are only given a rough time estimate which then makes it difficult ensuring that you are available and somewhere that you can talk in private. When you call at 8.30am (when the lines open) if its non urgent you are told to call back at 10am but by then all the appointments have gone on urgent patients. The practice often makes changes to the system of booking in which makes things very confusing and they do not inform you of the changes which makes them hard to keep up with. The reception staff and Doctors are generally very nice and helpful but getting in and being treated by an actual doctor is the difficulty. I have to take regular medication but they will not put them on a repeat prescription meaning that every 28 days I have to try and get an appointment to get a prescription so every month I have to go through this horrible frustrating process and honestly the experience is very very poor.

Very nice, able to get appointments. They have very good doctors. They will see me when I need to see them.

I can't get an appointment. Always get told the doctor will call you and if he thinks you need to be seen he'll bring you in. But it's mostly over the phone.