Hall Green Health

It was difficult to get an appointment in terms of the appointment was booked four weeks after requesting an appointment cause an outbreak of recurrent eczema is not urgent. So you're left to suffer for a number of weeks with no treatment or steroids in distress no matter how much you plead with the surgery that you are in pain. When I saw the experienced GP he had no interest in what I had to say, can confidently say he treated me as if I was crazy, dismissed all my concerns, the misogyny was rife. Ended up having further appointments to treat my eczema all because this one GP was to bone idle and misogynistic to even listen to me.

Quite helpful. They listen to me and my concerns. They told me to go to A&E at the QE.

It's a bit long to get appointments and it's all done over the phone and they will get us to go in face to face if they then need to see us.

It's a rubbish surgery. I have tried a 100 times and can't get them on the phone. If they pick up by mistake they ask a million questions before giving you an appointment.

I went the GP and was offered 6 weeks off work which I felt was far far too long so they gave me a month. No good. There was no follow up support. Nothing in that sense. Felt like they had just signposted me on and they had done what they could. They just said to look up cruse and didn't say anything else. No follow through following my moms death.

Phone at 8.30am when they open to find all appointments have been allocated because of the flawed call back system when they dont call you back or retain your place in the queue.

It used to be good but it's gone down hill in the past few years. Getting an appointment is hard. They resort to an online service which is tedious and long winded. Needs more options on how to get appointments.

They are not giving any appointments to me at all. I feel they are purposely neglecting me because of my mental health issues.

They’re the worst, very hard to get appointments, wait ages on phone then there is none. You tell them it’s emergency and they will say it’s not. Needed an appointment for my daughter they said she can get one after 2 weeks. I had an appointment after 2 days which I cancelled and got it for my daughter. Can’t take daughter anywhere else she doesn’t like change. So hard to get her seen anywhere else.

The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.