Hall Green Health

I have a health issue which needs immediate attention but never get to see the doctor.
Anima hasn't got "Book an appointment" tab but you can cancel an appointment.
No practice manager.
When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf and then receptionist will put whatever he/she wants to put on system. As on my notes the receptionist put that I refused to take the appointment(lie) and second time she told me that doctor will call back but on my notes she put that she advised me to call 111.
Absolutely disgraceful.

It's quite hard to get an appointment sometimes because they're such a big practice. But they allow an option to keep your place in the telephone queue and they will call you back half hour later. The receptionist takes your information and then if I'm calling about the little on they'll call back the same day.

Can take a while to get an appointment. I can wait a long time on the phone to make an appointment.

It's very difficult to get an appointment. When you call in to the surgery it's normal to be holding for an hour or more. When you do get through you have to give all your information and symptoms to the receptionist, who then talks to the doctor on your behalf, who then makes the decision about either seeing you or speaking to you. This system does not sit well with me. If the receptionist talks to the doctor on my behalf why can I just not talk to the doctor directly and free up the receptionists time. Sometimes the doctor will call back but you are only given a rough time estimate which then makes it difficult ensuring that you are available and somewhere that you can talk in private. When you call at 8.30am (when the lines open) if its non urgent you are told to call back at 10am but by then all the appointments have gone on urgent patients. The practice often makes changes to the system of booking in which makes things very confusing and they do not inform you of the changes which makes them hard to keep up with. The reception staff and Doctors are generally very nice and helpful but getting in and being treated by an actual doctor is the difficulty. I have to take regular medication but they will not put them on a repeat prescription meaning that every 28 days I have to try and get an appointment to get a prescription so every month I have to go through this horrible frustrating process and honestly the experience is very very poor.

Very nice, able to get appointments. They have very good doctors. They will see me when I need to see them.

I can't get an appointment. Always get told the doctor will call you and if he thinks you need to be seen he'll bring you in. But it's mostly over the phone.

I can never get a face to face appointment with a GP. I see the diabetic nurse who is very good.

I have move to Hall green and would never change GP as they are so good.

This practice is majorly over subscribed, if you can’t use the internet then you’re stuffed because reception have a one line dismissive statement telling you to just phone or go online don’t know what they are there for. You can never ever get an appointment here. When you try online they email you and say nothing available for the next three weeks try asking again then for the following three weeks-so what a 6-9 week turnaround time for an apt?
I ended up going private because I couldn’t cope with pain levels despite me breaking down in surgery management don’t care. Apparently the partner drs been off sick for some time so they don’t care, got told now they do have Apts if you are happy to be televised as they’re part of a tv show which I declined I don’t need the whole of the uk seeing my personal medical problems. I have cried so much at this practice I’ve just given up now and I go private because it’s too mentally exhausting to battle every time. Been at the practice over 3 years never had a diabetic review again went private got prescribed something and was told they wouldn’t train me on how to inject myself because I went private the consultant should. I ended up having surgery last year and needed daily dressing changes and was told no nurse apts as they had ALL been given the same time off- when you see the size of this practice and management and staffing you really do wonder where is all the nhs funding they are getting going?

Very good but had to wait for a longer time during emergency. Inside the surgery place not clean. Communication with service users not as good.