Hall Green Health

I can get appointments but it can be difficult to get children one. I call them but they don't understand me.

An awful service, can never get an appointment, for me or for my children.

You go online and they ask if you if you need to see a doctor that day then they get back to you. The online service is very good for my son and his complex needs. I see the same GP each time and it works very well for us.

My GP linked me up to mental health services 10 years ago and in a way she saved me. They are still very much accessible to this day. They have been excellent when I need them.

The service is fine

I'm happy with them but it's difficult to get appointments.

For me GPs are excellent. The only issue is to find parking.

I usually just do everything online which works well for me and the kids. I just go online, fill in a form and they get back to me quite quickly, even quicker with the kids.

Horrible. It's gone from bad to worse. The receptionists don't deal with appointments, you have to go online. I can't use it that well so I would rather speak to someone. Then you do call and you have to discuss the problem with a receptionist. I don't want to tell them my issue, especially when it's a male receptionist and your discussing women's issues. I'm not precious about it but they are only going to check with a doctor to see if I can have an appointment so why I can't I just speak the doctor myself. They don't give suitable appointment times either.

Alright. It's too big. The staff are good. It's trying to get an appointment is the issue. The care is good when I do get an appointment.