Hall Green Health

Like the online triage system. Ability to say about your needs and option to supply photos. Fair system. Often able to see same GP

This is a good surgery. They help manage my condition with regular blood tests and medication. I can get appointments when needed and the doctors listen to any concerns I have. They explain things well when anything changes.

They are absolutely rubbish. The appointment system is hard to access, those who are not tech savvy or do not speak good English must really struggle. They are good at making contact initially but there is a lack of continuity and follow up. I also recently noticed they have no toilets downstairs and this isn't signposted which may cause issues.

With a BMI of 46, with high blood pressure and being told I needed to take statins, my GP told me I was not able to have Mounjaro or Wegovy. Very short sighted in my opinion, he also suggested it would probably be 10 years or more before it would be available on the NHS. I have limited funds but have rearranged my finances to fund Mounjaro privately (things I was doing to help my mental health have had to stop to help fund this, my mental health is now suffering) - support is terrible.

My partner took a photo and had to do a phone call and fill in forms and got fed up with it.

No good. You try to call and you're calling for half an hour and then they tell you to go on the website to make an appointment. It feels like you have to take care of yourself. They tell you to take paracetamol. I have high blood pressure and they don't prescribe anything. You call and you don't hear back from them.

I had a procedure done at Solihull Hospital last week. I've got an open wound that need dressing changed daily, was unable to get appointment with the surgery for a nurse to change the packing/dressing.
Was advised to go to South Birmingham Urgent Treatment Centre, 40 minutes away from my surgery. Disgusting aftercare treatment.

They're good and I can get appointments easily. I use the phone as the online system is tricky so I don't use it. It gives you too many options so I prefer to call.

I don't contact them much but when I do they are very helpful in general. I did recently have an issue where I couldn't contact the midwife and it just kept going through to voicemail which I found very difficult. My midwife seems as though she is just ticking the boxes. When she was on leave the cover was great and they were very informative.

I needed to see my GP to discuss stronger pain relief for my osteoarthritis, along with test results suggesting I should be taking statins and metformin. I followed the surgery’s orders and completed their (inappropriate) online form. I advised that I did not require an urgent appointment but a routine one. The reply was that yes I did need to see the GP (triaged by a GP) but they didn’t have any appointments and to get in touch again in 3-4 weeks.