Hall Green Health

It's a rubbish surgery. I have tried a 100 times and can't get them on the phone. If they pick up by mistake they ask a million questions before giving you an appointment.

I went the GP and was offered 6 weeks off work which I felt was far far too long so they gave me a month. No good. There was no follow up support. Nothing in that sense. Felt like they had just signposted me on and they had done what they could. They just said to look up cruse and didn't say anything else. No follow through following my moms death.

Phone at 8.30am when they open to find all appointments have been allocated because of the flawed call back system when they dont call you back or retain your place in the queue.

It used to be good but it's gone down hill in the past few years. Getting an appointment is hard. They resort to an online service which is tedious and long winded. Needs more options on how to get appointments.

They are not giving any appointments to me at all. I feel they are purposely neglecting me because of my mental health issues.

They’re the worst, very hard to get appointments, wait ages on phone then there is none. You tell them it’s emergency and they will say it’s not. Needed an appointment for my daughter they said she can get one after 2 weeks. I had an appointment after 2 days which I cancelled and got it for my daughter. Can’t take daughter anywhere else she doesn’t like change. So hard to get her seen anywhere else.

The appointment system really bad. Anima system harder for carers. Need to have a separate log for carers, makes it difficult. My dad can't use the system and can take a couple of hours for someone to pick up depending on what time, usually no appointments. Some people are not digitally able to use the online service. Needs to be other options in place.

They have online system but only operational when the GP is open during working hours. Otherwise call and could be no 40 in queue. Difficult getting appointments. phoneline has 9 options, 1 for prescriptions. Seeing GP / Nurses is fine once get that appointment. I think it’s because of them having so many on file. Won’t allow patients walk in and make an appointment. Has to be done over phone or online.

Really good, not had any complaints, do things online and it’s much faster. Online system is really good and they can answer within 10 minutes. Depending on what it is, they can offer you same day appointments if need be.

Received a letter, saw them on 20th of April and got an appointment 14th of June. Too long of a wait. Easy to get appointment with GP. They are generally good.