Hamd Medical Practice

My parents are with them for a very long time. A few years ago the service standards were very good but after covid things have gone downwards. I can't get appointments with my GP.

I've now been with my GP surgery for just over a year and my experience has been very positive.

All staff, including the GPs, receptionists, nurses and the pharmacist have been friendly, approachable and supportive.
I am always spoken to with respect and feel I am listened to. Referrals to secondary care are made promptly and there is follow up to check progress. When I was diagnosed with a new health condition last year and didn't fully understand the letter from the hospital, the GP I saw explained to my satisfaction what I needed to know. Similarly, when I recently had new medication prescribed by the hospital and had worries about contraindications and side-effects, the pharmacist checked online and was able to reassure me.
I have multiple health conditions so have regular contact with the surgery. The positive experiences I have described have been consistent during the time I have been registered at the practice.

I am very happy with the maternity care I have received at my doctors. The midwife is very nice.

Very kind and helpful staff. Reception staff always go an extra mile for me.

They're not good. I struggle with them answering the phones and they have no online service. Getting repeat prescriptions is a pain, the prescription line is only open after 12pm and it doesn't stay open all day. I see different doctors each time I go, I would prefer to see the same GP but I'm not given that option.

Tried getting appointment with GP with no luck

Hard to get appointments but that's how it is now with most places. They won't give on the day appointments and I'll often struggle to get an appointment with them. Just a struggle in general.

Its good and fast pace but sometimes I have to wait which is acceptable.

Can't get an appointment. If you can get an appointment it's always with a locum doctor and not a doctor who knows your history. Appintments are mostly over the phone, face to face is rare. I can't request certain doctors.

Really good, able to get appointments, never had any problems. They see me especially when I have any questions or want them to look my baby if I am unsure about something. Really accessible and really good.