Reviews (23)

Poor

November 22, 2019
Poor
Anonymous

Awe full experience all the time.

August 7, 2019
Complained multiple times but no change at all. Reception staff does not even know how to talk politely. They start shouting at patients. The phone system is rubbish, they don't even have the option to speak to the receptionist regarding the already booked appointments. No system to rearrange an appointment. You have to spend 15 minutes on hold to speak to an advisor despite being the 1st one in the queue.
Anonymous

Rubbish experience Avoid at all times

October 5, 2016
When you phone to arrange a appointment at 8AM the reception team say their no appointments available. As well sometimes they don't even answer the phone. Doctors don't pay attention what is being said by me the patient
Anonymous

Reply from Hamd Medical Practice

Thank you very much for the feedback. Following on from the feedback from our patients and our internal audit of the pressure on telephone lines we have introduced a concept of " Sit & Wait Clinic" at the surgery on Tuesdays and Thursdays. Please contact our reception for further details. We would like to invite you for a meeting to discuss about the concerns should you think is appropriate.


Provider responded

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Hamd Medical Practice

Contact

0121 322 4480

Washwood Heath Primary Care Centre
4 Clodeshall Road
Birmingham
West Midlands
B8 3SW

Location

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