Handsworth Wood Medical Centre

It's really difficult to get an appointment. Trying to get a repeat prescription is also difficult even though the pharmacy is on site. The communication is not good. You call up and the queues on the phone are too long, they need more staff. They are however good when you get through.

Is it customary for patients to wait on the phone in a queue over one hour, the Gp phone number isn’t a free phone. I’ve now been waiting over an hour it starts at bein in the queue over 30 & over an hour later I’m at position no28, how is this legally possible to run up my phone bill because I need my medication sorting out.

I went for appointment for my twin daughters and interpreter was not booked and I needed interpreter for myself because as a father I want to know what’s going on.

I went for diabeties and heart review and booked interpreter 2 weeks before going for an appointment but when I reached for appointment there was no interpreter. This has happened 3 times.

I have been a patient at this surgery over 20+yrs & in the last 10yrs standards are down the toilet. Today for example, I rang for a Gp call back at 8:20am & my call wasn’t answered for 40mins, THEN I was told there’s no more appointments & I’m to call back after 3 o’clock, I’m now on the phone 1hr 25mins, this is NOT normal OR acceptable. I’ve been soo loyal to the surgery but it’s wearing thin.

Can’t queue up. You have to phone them to make an appointment, then they call back. It takes long to get through to the GP. Give 3 calls to make sure.

They have introduced appointment by phone only, It starts @ 8:00 am. I have rang @ 08:00 on 3 consecutive days, I get placed in Queue, they ring back to say all appointments have gone. No idea how many appointments they actually have as you cannot ring any earlier and all appointments are gone even when you are placed in queue @ 08:00. Why cant they give appointments for following day.

I have to go all the way here to get a blood test. It's such a hassle and so far away. Needs to be something quicker.

Not been great. Told to ring at 8am in the morning and its taken months for a blood test. They use the telephone system as an excuse.

Very difficult to get an appointment all the time. Long wait on phone and line drops after 45 mins.