Reviews (1241)

Excellent care and treatment

February 19, 2025
My son is an inpatient on ward 16. The doctors and nurses are very helpful and so far provided excellent care and treatment.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Long waits and no room

Accident and emergency services
February 19, 2025
I had to wait 4 hours last October in A&E. They need a bigger waiting room, there were people sitting on the floor. The care was good once I was good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

Couldn't fault them

February 19, 2025
I had day surgery for carpal tunnel and it was brilliant. They took care of me. Couldn't fault them at all.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very quick and efficient

February 19, 2025
Really good, I came for a check up on my knee. They were very quick and very efficient.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Care on ward is good

February 19, 2025
The care on the ward has been good, they're still doing tests to see what is going on. The staff work hard and I feel listened to.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Didn't believe me at first

Accident and emergency services
February 19, 2025
Came in with excruciating pain and they didn't believe me at first. I waited a long time but eventually I was admitted and they have been good ever since.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

Very good

February 19, 2025
I was sent to SAU and had a CT scan. They found swelling around my appendix so I had that removed and the care was really good. The medication is good too.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very good, very fast

February 19, 2025
I have had HTC treatment and the staff are very nice. It's been priceless treatment and really good. The referral from the GP here was very fast and they acted quickly.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Staff try their hardest

Accident and emergency services
February 19, 2025
Alright, busy enough and seen quite quickly. Tests were done and I was admitted. The staff try their hardest but its so busy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Ward 5 was fine

February 19, 2025
Ward 5 was fine and they provided better treatment than ward 10.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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