Heartlands Hospital
Feedback Rating
Based on 1311 reviews
Reviews (1311)
Explained thing very well
Ophthalmology
April 29, 2025
Ophthalmology explained everything very well and had no problems with them as a service.
Excellent
Outpatients
April 15, 2025
The staff at allergy and immunotherapy clinic are very helpful. Excellent treatment provided.
A long A&E wait
Accident and emergency services
April 15, 2025
I went to A&E at 11PM and was seen at 5AM. I was moved to a cubicle as there were no beds available. They discharged me and I got a reaction to the antibiotics.
Very poor service delivery at A&E
Accident and emergency services
April 15, 2025
My friend had chest pain and went to the A&E. They waited for 4 hours and then left without seeing a doctor. Very poor service delivery.
Won't go there again
April 15, 2025
I will never go there again. Very rude and unhelpful staff and they keep you waiting for ages.
They do what they can
April 8, 2025
I spent a week in hospital. My kidneys were in a bad way and the doctors do what they can.
Very respectful and understanding
April 8, 2025
Ward 19 were very respectful and used his name. Really helpful and kind to him. Very understanding of his condition.
Called him by a number not his name
April 8, 2025
They call him by a number and not his name at MAU which I find awful. They are human beings.
They lost my x-ray
Outpatients
April 8, 2025
They lost my x-ray results and didn't send it through so I had to rebook for the Royal and have it all redone there. Wasted journey and visit in my opinion.
Good advice
Outpatients
April 8, 2025
I had stitches removed here after a motorbike accident abroad. They were good and took their time. They gave good advice on how to care for the wound.