Heartlands Hospital

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Based on 1241 reviews
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NHS patients accepted

Reviews (1241)

Waited at reception for half an hour

Outpatients
March 5, 2025
I had to wait at the reception for about half an hour because no one knew what to do.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Good and got me sorted

March 5, 2025
The care was good at SAU, I was there for 3 days and the staff were good and it was clean. They got me sorted and cared for me.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

They didn't listen to me

Accident and emergency services
March 5, 2025
I was at the ED from 2PM to 11PM at night. They eventually admitted me after 7 hours. I was in so much pain but it was like they didn't listen to me.
Anonymous

Reply from Heartlands Hospital

'Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Long waits at A&E and so many people

Accident and emergency services
March 4, 2025
There are so many people at A&E and you have to wait so long that it doesn't feel very helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

Excellent care

Ophthalmology
March 4, 2025
My husband had his cataracts done over there. The care and treatment was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

Dreadfully overcrowded with long waits

Accident and emergency services
March 4, 2025
Two visits about breathing problems. One was 18.5 hours. One was 26.5 hours, in frightening, noisy, argumentative, smelly, vomit-floored dreadfully overcrowded room trying to get a seat after every visit to disgusting toilets. Lines of Ambulances queuing up outside. Triage was reasonably prompt. Poor single doctor lovely despite being so overburdened. No treatment for Long Covid breathing though
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

Useless letters costing the NHS

Outpatients
March 4, 2025
Phone call mid afternoon for the following day. (Two weeks appointment)Just after 6pm was cancelled. The next day and following day I received letters for a date that had passed. I tried to rearrange but told to wait for a letter. After a month I called as no appointments after 6 weeks. How much did two useless letters cost the NHS.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

A 6 hours wait

Accident and emergency services
February 26, 2025
I waited 6 hours at A&E before any support or medication was provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

Seen within an hour

Accident and emergency services
February 26, 2025
I took my 7 year old daughter to A&E with tummy pain and she was seen within an hour. Excellent care and treatment provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

Second to none at maternity

Maternity
February 26, 2025
Care and treatment at maternity was second to none.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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