Heartlands Hospital

Feedback Rating

Based on 1311 reviews
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NHS patients accepted

Reviews (1311)

It's okay

April 30, 2025
It's not a long wait for children's A&E. The maternity is still under construction and difficult to navigate. The main A&E is old and parking is chargeable. The staff are nice and listen. It's okay.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Provider responded

They do not care

April 30, 2025
They do not care and have no heart, no compassion. My leg was broken but I was told to walk on it.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards,
Patient Experience Team

Provider responded

A good maternity experience

Maternity
April 30, 2025
I had a good experience at maternity. The midwives are good.
Anonymous

Explained everything very well

Gynaecology
April 29, 2025
Very helpful consultant, she took very good care and explained everything very well.
Anonymous

Great treatment and staff

Cardiology/heart medicine
April 29, 2025
I attend cardiology regularly and they keep a good eye on how my heart is working. The staff are excellent and the treatment is great.
Anonymous

All was fine

Orthopaedics and fracture clinic
April 29, 2025
I had surgery at orthopaedics. They straightened my leg with a rod. It all went fine.
Anonymous

Seen quickly at A&E

Accident and emergency services
April 29, 2025
I was seen quickly after a fall. They referred me on.
Anonymous

Kind and helpful staff

Outpatients
April 29, 2025
I have had many scans and x-rays and the staff have always been kind and very helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Provider responded

Excellent care, helpful staff

April 29, 2025
Excellent care and treatment at MAU and the staff were helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Provider responded

The worst place for quick support

Accident and emergency services
April 29, 2025
The worst place to come when you need quick support.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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