Reviews (1311)

Looked after me

Endoscopy
May 6, 2025
I had an endoscopy and the results came back quickly. They were really good and have looked after me very well.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Sent on my way

Accident and emergency services
May 6, 2025
A&E was a problem. They did some checks and said I was okay and sent away with my problem which hasn't gone away.
Anonymous

Reply from Heartlands Hospital

'Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Maternity is good

Maternity
May 6, 2025
Maternity is very good and staff are good and so helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

So bad at A&E

Accident and emergency services
May 6, 2025
There for 26 hours with a man in his 80's. So bad.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care received then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards,
Patient Experience Team


Provider responded

Treated very well

General inpatient care
May 6, 2025
I broke my hip and they did an operation and put a plate and screw in. I was treated very well. I was going to be sent to the Royal as I'm still struggling to walk though.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

Abrupt and rude

April 30, 2025
The UTC system is okay but the medical person was abrupt and rude and they asked why I was there. I did what I was told to do.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Seen quickly at A&E

Accident and emergency services
April 30, 2025
The did some checks at A&E and saw him quickly. They kept an eye on him and tested bloods and blood pressure. They decided he was okay and it was just a side effect of his previous operation.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team


Provider responded

No space on the wards after a heart attack

Accident and emergency services
April 30, 2025
I had a heart attack and waited in A&E for 12 hours. There wasn't any space on a ward but they gave me an operation to put stents in. It didn't mean I was any fitter.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

I felt cared for

Maternity
April 30, 2025
Everything is good at maternity. Staff were good, great and I felt listened to and cared for whilst there.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

Very good

Maternity
April 30, 2025
I gave birth there. The waiting times are long. The staff are helpful and kind. Very good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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