Heartlands Hospital

Can't thank all staff from paramedics, doctors, nurses, catering staff, for their care and attention in my emergency. Called 111, ambulance arrived in 15 mins and I was taken straight into majors. A nurse and doctor saw to me immediately, wonderful care. Massive thank you to all involved, bless you.

Attended A & E for 2nd time in a fortnight, diagnosed with Atrial Fibrillation the 1st time and discharged within 30 minutes of being on ward because they needed the bed. Had to attend again as I felt unwell and Atrial Fibrillation was bad. 3pm in the afternoon had blood tests, x-ray and observations that were checked every hour was then told I would have to wait and see a medical doctor and it may be some time. Exactly 16 hours on a hard plastic seat in A & E which was very painful as I have Fibromyalgia and wouldn't have been comfortable for anyone. I can't complain about any staff they were all very kind and helpful. The A & E waiting room needs improving only two toilets. Whilst sitting there 5 different lots of handcuffed criminals came in all escorted by two members of the Police felt uncomfortable by this and very stressful. I finally got admitted to cardiology ward and medication was adjusted

My experience of Heartlands Hospital has been rubbish. I have been admitted 9 times with the same issue and they did nothing to treat me. I believe that I was treated poorly due to my addiction issues.

I sometimes go here for physiotherapy. When I last went there he made me push against his palm for strength and then said, see you in a week. Next week went to the doctor and the same thing and said that's better, I'm finished, then sent me on my way

Had the coil put in and have been having problems since, have had none stop bleeding for 6 months. They took an x-ray and said it had moved. I want to get it removed but they keep fobbing me off because it's moved, to other people to do the removal, have not heard anything more.

I go there every 3 months for my throat and they're alright. They're better now new treatment centre has opened.

Mom went to the vascular clinic in July 2025 and had a more in depth scan on foot where she had been referred on from community nurse for diabetic foot ulcer. Doctor did not accommodate her at all, just asked for her age and history, and when they found out her age, they completely dismissed her and said they couldn't do anything for her, apart from offer an amputation. They also said at this appointment that she was now for palliative care, when this had never been mentioned to us before. They said they would refer her on for pain management clinic. The doctor put on mom's letter after that they has done tests, when they actually hadn't.

I was in an assessment bay in A&E with a door that didn't shut. Family support was the only thing that got me through the 24 hours there. I was then sectioned and moved to a different area where I saw a lovely mental health nurse.

I came here following a car crash and was seen straight away. They were very thorough.

I refuse to go here as the care and treatment are appalling.