Heartlands Hospital

I went by ambulance with cuts on my forehead and face after an accident. I was seen straight away by a very good doctor.

I had my pacemaker fitted here. The procedure was flawless and things were explained very well by the surgeon.

My sister had her kidney stone taken out here. Excellent care and treatment was received.

Very busy and poorly staffed department. I went twice and waited for more than 5 hours before getting and proper medical attention.

Very busy all of the time. Staff are very rude and unhelpful.

Sent to a dirty overcrowded A&E by my GP after for an x ray after serious neurological concerns when I suddenly couldn't place my foot to the ground. Eventually had the x ray 6 hours later. Wasn't examined and referred to the fracture clinic. When I attended the clinic a week later they said why are you here? You should be seeing a neurologist. Wasted my time and may impact on my health and also wasted an appointment for someone else. A&E is unfit for purpose.

My dad died there a few months ago. He was in hospital for a few months after having a heart attack. He received excellent care and treatment throughout his stay at the hospital. Staff were very kind and helpful.

My mom had her bypass surgery at Heartlands. The care she received was second to none.

My son had an ENT related surgery. The consultant explained everything very well and provided full support before and after the surgery.

Both of my kids were born here. The staff are good but communication between the staff and with the patient is very poor. The midwives are very good.