Heartlands Hospital
Feedback Rating
Based on 1411 reviews
Reviews (1411)
Good antenatal clinic but can wait a while
Maternity
September 22, 2025
My antenatal experience here was good and the staff were nice. You can wait a while for appointments but it's close to home and the new clinic is nice.
Excellent care
September 22, 2025
My Grandma has recently been discharged from a cardiac ward at Heartlands Hospital. She'd had a heart attack. The care and treatment my Grandma received was very good. She was very well cared for by lovely staff, doctors and nurses, and I am so happy that she is on the mend and back at home.
Lack of basic care on wards
September 22, 2025
My dad was admitted to Heartlands Hospital and was very unwell. His bed was soiled and it took ages for the staff to move him from the bed to a chair. He was then left for hours in the chair, despite being so unwell, because no one cleaned and changed the bed. We were furious when we got to the hospital and realised how he had been left in that chair for so long. It was awful.
20 hour wait in A&E
September 22, 2025
My experience of Heartlands Hospital A&E department was awful. I visited due to a leg/knee problem and was in agony. I waited for over 20 hours sat in a hard chair. It really was the most awful experience.
Dementia mom fell and broke her leg
General inpatient care
September 19, 2025
My Mom who has dementia, went in for gallstones ended up falling from hospital bed while receiving one to one care. She now can't go back to her care home as they cannot deal with her needs. She's now been stuck in hospital for 4 months all dignity and quality of life gone. All she does is scream and ask to go home, the grand kids can't even see her as its so distressing
The food was horrible!
September 18, 2025
I had an operation at Heartlands Hospital and had to stay in. The worst thing about it all was the food it was horrible!
Too many people who don't need to be there
Accident and emergency services
September 18, 2025
There are lots of people in A&E for colds taking up too much time. They should really do something to make sure they need to be there.
Long wait in children's A&E
Accident and emergency services
September 18, 2025
The wait time in children's A&E was very long but the care was very good once we were seen.
You want this hole rated???
Accident and emergency services
September 17, 2025
I was there for 5 hours hungry and in pain, was sent there by my GP to rule out stroke nobody cared. I came home. 6 hours later the doctor from the next shift phoned to see if I still wanted to see her. It's an abattoir no accountability... they are arrogant and ignorant, it's a hole still open at the expense if the taxpayer
Took ages to refer for specialist service
September 17, 2025
Last year I couldn't see through one of my eyes so I went to Heartlands. They discharged me and said that they need to put me onto a specialist service at QE, but they took ages to do that.
