Reviews (668)

Ophthalmology staff are helpful

January 11, 2024
I come to the ophthalmology department regularly for check ups. The staff are very helpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how pleased you are with your regular Opthalmology appointments and how helpful staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff are great

January 11, 2024
I come here for regular blood tests. The staff and facilities are great.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the great staff and facilities you've encountered at your regular blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very informative consultant

January 11, 2024
I come here regularly to the respiratory clinic. The consultant is very informative and supportive.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear how supportive and informative your respiratory consultant has been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Brilliant staff

January 11, 2024
My dad is in ICU and they have provided excellent support and help. The staff are brilliant.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received on the ICU and how helpful and supportive staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Fracture clinic staff are kind and helpful

January 11, 2024
I have attended the fracture clinic a number of times and the staff are very helpful and kind.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your fracture clinic appointments and how kind and helpful staff have been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A 5 star service.

January 11, 2024
I had my leg amputated on Wednesday. They have looked after me. They have given me morphine but I am not using it as much now as the pain is now manageable. The staff have been amazing. Kind and caring. A 5 star service.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care you received when you had your leg amputated and how amazing staff have been.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They kept my spirits up during Christmas.

January 10, 2024
I had my appendix out at Christmas. They were excellent. Really accommodating and looked after me well. It's horrible being in hospital over Christmas but the staff were excellent and kind and they kept my spirits up.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received over the christmas period when you had your appendix removed.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They looked after my premature daughter

January 10, 2024
The maternity at Heartlands were brilliant at looking after my premature daughter. She was meant to be born in November but had her in August. They were brilliant. They made a bed on ICU for me and I looked after her around the clock. I was discharged after 2 days but they allowed me to see her 18 hours a day and they were so facilitating.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well looked after by the maternity team after the premature birth of your daughter.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good care but long waiting times

January 10, 2024
I had an incident in A&E and I was in there for 11 hours and the queue was ridiculous. I ended up being put on a ward at 4am. My daughter slept next to me. There was a 3 hour wait in NMU and they changed my medication. They are hit or miss but the care received was very good. Just long waiting times.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Overcrowded and over run

January 9, 2024
The seating areas were packed. People were queuing outside it was so crowded. It was ridiculous. How people are getting anything from them or getting help is beyond me. There is no organisation. They're over run, the service is useless. You feedback into services and nothing changes.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you are unhappy with your experience and that there have been a number of issues that you have encountered.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

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Heartlands Hospital

Contact

Bordesley Green East
Birmingham
West Midlands
B9 5SS

Location

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