Reviews (1369)

Seen quickly at A&E

Accident and emergency services
April 30, 2025
The did some checks at A&E and saw him quickly. They kept an eye on him and tested bloods and blood pressure. They decided he was okay and it was just a side effect of his previous operation.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.
Kind regards, Patient Experience Team


Provider responded

No space on the wards after a heart attack

Accident and emergency services
April 30, 2025
I had a heart attack and waited in A&E for 12 hours. There wasn't any space on a ward but they gave me an operation to put stents in. It didn't mean I was any fitter.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

I felt cared for

Maternity
April 30, 2025
Everything is good at maternity. Staff were good, great and I felt listened to and cared for whilst there.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

Very good

Maternity
April 30, 2025
I gave birth there. The waiting times are long. The staff are helpful and kind. Very good.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

It's okay

April 30, 2025
It's not a long wait for children's A&E. The maternity is still under construction and difficult to navigate. The main A&E is old and parking is chargeable. The staff are nice and listen. It's okay.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

They do not care

April 30, 2025
They do not care and have no heart, no compassion. My leg was broken but I was told to walk on it.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us. If you need to raise concerns with the treatment and care you are receiving then please contact by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards,
Patient Experience Team


Provider responded

A good maternity experience

Maternity
April 30, 2025
I had a good experience at maternity. The midwives are good.
Anonymous

Explained everything very well

Gynaecology
April 29, 2025
Very helpful consultant, she took very good care and explained everything very well.
Anonymous

Great treatment and staff

Cardiology/heart medicine
April 29, 2025
I attend cardiology regularly and they keep a good eye on how my heart is working. The staff are excellent and the treatment is great.
Anonymous

All was fine

Orthopaedics and fracture clinic
April 29, 2025
I had surgery at orthopaedics. They straightened my leg with a rod. It all went fine.
Anonymous

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

Share this rating