Reviews (1241)

Rubbish hospital

February 19, 2025
A rubbish hospital. I wouldn't have treatment here even if I was referred.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

A very busy A&E that is understaffed

Accident and emergency services
February 19, 2025
A very busy A&E with tonnes of patients and very few staff to cater for their needs.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

Very helpful at cardiology

Cardiology/heart medicine
February 19, 2025
I was sent to cardiology for a check up. The staff were very helpful. The medication and follow up is always given on time too.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Follow ups are good

February 19, 2025
Follow ups are good here but you can be waiting a while. Staff are alright. If you're stubborn they will be stubborn back.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Satisfied with physiotherapy

Outpatients
February 19, 2025
Satisfied with physiotherapy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Excellent care at fracture clinic

Outpatients
February 19, 2025
My wife fractured her ankle and she was treated at the fracture clinic. The care was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Seen within 2 hours

Accident and emergency services
February 19, 2025
I went in with a cut on my hand and was seen within 2 hours which is okay.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very kind consultant

Neurology, neurosurgery and stroke care
February 19, 2025
Very kind consultant that explains everything very well.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Very helpful

February 19, 2025
I took my son to children's A&E as he was vomiting and had a high temperature. We had a bit of a wait and then they checked him over and didn't give him medication. They said to bring him back if the symptoms carried on. They were reluctant to give him medicines as he is already on loads. They were very helpful and answered any concerns we had.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Long waits

Accident and emergency services
February 18, 2025
Very long waits and in the end they just give you paracetamol.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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