Reviews (1241)

Long waits, short staffed

Accident and emergency services
February 26, 2025
Very long and frustrating waiting times. They are also short staffed.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team


Provider responded

Examined my son well

Paediatric care
February 26, 2025
The staff were very helpful at paediatrics for a general check up for my son. They examined him very well.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team


Provider responded

Best maternity treatment

Maternity
February 26, 2025
I had the best possible maternity care and treatment here.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.
If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please contact the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern.
Thank you
Patient Experience Team


Provider responded

Needs better trained staff at A&E

Accident and emergency services
February 26, 2025
A&E is always overcrowded and busy. You wait for hours. They need a bigger waiting area with more facilities and better trained staff.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Excellent

Maternity
February 26, 2025
I have recently used the maternity services. My experience from start to end was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Excellent

February 26, 2025
I had my kidney stone removed. The care and treatment was excellent.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

Top care provided

Ophthalmology
February 26, 2025
I go there for my eye check ups once a year. The consultant is very helpful and always provided top care and support.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team


Provider responded

In and out in 20 minutes

Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
February 26, 2025
I was in and out of my scan last week in 20 minutes.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Nothing but praise

Cardiology/heart medicine
February 26, 2025
I was on ward 6 and I have nothing but praise for them. The consultant was good. I had no problems with them. I stayed 6 days after a heart attack. They prescribed me paracetamol which I didn't need.
Anonymous

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Happy with the staff

February 25, 2025
I'm happy with the staff and its good food. The nurses are good.
P Bragg

Reply from Heartlands Hospital

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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