Reviews (1311)

Very helpful staff

May 28, 2025
My husband has been on the elderly care ward (ward 21) for the last 2 months. The staff are very helpful and the consultant keeps the family informed about his health.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
Best wishes, Patient Services Team


Provider responded

Excellent pharmacy

Pharmacy
May 28, 2025
They have always provided an excellent service at discharge and outpatients pharmacy. The outpatients pharmacy is very busy but again they are knowledgeable.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Very good & excellent treatment

Endoscopy
May 28, 2025
The endoscopy consultant is very good. Good explanations given. The many clinics here have provided excellent treatment.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Very good consultant

Ophthalmology
May 28, 2025
The consultant is very good when I come for eye check ups.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Too much waiting

Accident and emergency services
May 28, 2025
I waited 6 hours at A&E, which is too much.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk

Thank you

Patient Experience Team


Provider responded

Very good

Diabetes care
May 28, 2025
I come to the diabetes clinic once a year for a check up and bloods. Very good.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team


Provider responded

Seen within 3 hours

Accident and emergency services
May 28, 2025
I was seen within 3 hours at A&E and they examined me very well. Explained everything very well and medication was provided.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Helpful staff

Outpatients
May 28, 2025
I am high risk for fall and the I regular attend the falls clinic. The staff are very kind and helpful.
Anonymous

Reply from Heartlands Hospital

'Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Services Team


Provider responded

Didn't feel comfortable there

May 27, 2025
The staff were lovely but the atmosphere is awful and I did not feel comfortable.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team


Provider responded

They took good care of me

May 27, 2025
I was there for 4 days before being transferred to the QE. The care was okay it's just not the best hospital to be in but they took good care of me.
Anonymous

Reply from Heartlands Hospital

Thank you for the taking time to leave feedback about your care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/ft

Kind regards, Patient Experience Team


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

Share this rating