Heartlands Hospital
Feedback Rating
Based on 1501 reviews
Reviews (1501)
Very good outpatient experience
Outpatients
November 13, 2025
My outpatients appointment this week went very well. The staff were all so nice and very knowledgeable. They communicated well and explained things in very plain English to ensure that I understood everything. They were very patient with me.
A good experience of SDEC
November 13, 2025
My experience of SDEC at Heartlands Hospital was very good. Medical staff were very thorough and they admitted me.
Care on ward 6 was brilliant
Cardiology/heart medicine
November 13, 2025
I was admitted to ward 6 (cardiology) with heart failure. The care and treatment was brilliant all the way through. Discharge was delayed due to things not being ready at home. Arrangements were made and things put in place to support me when I was discharged.
Fantastic, no issues
Ophthalmology
November 12, 2025
The eye clinic is fantastic. They treat my husband very well. I have no issues.
Excellent care on ward 26
unknown
November 12, 2025
I was admitted to ward 26 at Heartlands Hospital and my experience has been very good. They are taking very good care of me. I am enjoying the food and the company of the staff as it is very lonely living alone.
Very good experience of OPAD ward
unknown
November 12, 2025
My experience of the OPAD ward at Heartlands Hospital has been very good.
Can't park and it's too expensive
Outpatients
November 12, 2025
Getting public transport to this hospital is scary and difficult in the dark. We don't like driving here as it's expensive and so difficult to find a parking space. I used to use the prayer room but one day I was asked what I was doing in there, who was I praying to and for who, it shook me up and I haven't used it since.
Very big, long waits
November 12, 2025
Very big if you don't know where you are going. The signage is poor. Last time we came I waited an hour. In total we waited 3 hours with the blood tests too. It's a long day.
Horrible and rude
November 12, 2025
The Hawthorn allergy clinic doctor is very rigid and argued with me. She said I was intolerant not allergic. She was horrible and rude.
Well looked after at cardiology
Cardiology/heart medicine
November 12, 2025
Well looked after at cardiology. Consultants are very good.
