Reviews (18)

Helped me a lot

September 16, 2022
Health exchange good. helped me a lot, understand my needs.
Anonymous

Very supportive & helpful

September 16, 2022
Very supportive & helpful. Appointments available all the time.
Anonymous

Took time to listen and understand

June 10, 2021
We support adult survivors of modern slavery, we recently helped one of our clients to register there. Our client has significant mental health problems (including multiple suicide attempts, anxiety, depression) and in constant pain due to historic injuries. The Health Exchange carried out a really thorough and comprehensive assessment of her health (it wasn't a 10-20 minute rush), immediately referred her for a scan and offered her specialist psychiatric support quickly. What we particularly noticed and appreciate is that they took time to LISTEN AND TO UNDERSTAND the nature of our clients issues and then to ACT PROMPTLY. They took her concerns and issues seriously and understood the nature of her trauma without judgment with expert care. When we, as a support service, contacted the practice with our concerns (with client's consent), they took time to hear what we had to say and responded by arranging a call and an appointment with the client.
Anonymous

Worked well during lockdown

July 18, 2020
Online survey questionnaire: What has worked well for you during lockdown?
Answer: Prescription from the homeless health exchange - Williams booth Centre, Birmingham
Anonymous

People are helpful

April 10, 2019
It is good because you feel something different here - people are helpful. They try and help, English is not my first language and they stay with you until you know exactly what your situation is. People are really friendly. I found out about this service through the Salvation Army. Appointments good - they let you know what time going to be and not waiting a long time
Usama

Reply from The Homeless Health Exchange

Thank you so much for your kind feedback. We will let the team know. With best wishes to you.


Provider responded

Good service

December 10, 2018
Homeless exchange, good service been there since 9 years.
Anonymous

Reply from The Homeless Health Exchange

Many thanks for your kind words, we will let the team know.


Provider responded

Lack of help and support

October 1, 2018
I lost my son three years ago, social services took him from me. Since then my mental health has been really deteriorating and I am no longer in touch with my family or have a home. I used to take medication for my mental health, but since I took numerous overdoses they stopped my medication. I see nurse or doctor at health xchange every 2 -3 weeks. They are generally ok, but I am desperate to get help for my mental health. I need help! I have never been offered any support or counselling and I am desperate.
Anonymous

Reply from The Homeless Health Exchange

We are sorry to read of your experiences. To help us to look into this could you please make contact with our Customer Relations team on 0800 953 0045 who can take some details from you and advise accordingly.


Provider responded

Excellent

June 10, 2016
Reception staff, nurses and GPs are all welcoming and highly proficient
Jeremy Powell

Reply from The Homeless Health Exchange

Many thanks for your kind words. We are glad that our service was able to help you.


Provider responded

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The Homeless Health Exchange

Primary Care Services for the Homeless

Contact

0121 465 3965

William Booth Centre
William Booth Lane
City Centre
Birmingham
B4 6HA

Location

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