mother. A resident elderly woman was singing in the lounge. A member of staff in the lounge told her to shut up!! She wasnt singing loudley, this carer again told her to shut up or she would take her back to her room. This person was not aware i overheard this. I spoke to the receptionist told her how disgusted i was and is this is how your staff speak to an elderly woman??? I had come to enquire about a place for my mother, needless to say i would never leave my mother in such a terrible place.