Reviews (13)

Terrible care

January 7, 2020
Where to start, many staff ignored us and refused eye contact, care was dependant who was in shift, thankfully one nurse and health care looked after our relative, needs looking at whole of sage ward. Relative wrongly accessed and needed nursing care and was let down in the last months of his life
Anonymous

Phoning for help and call not being returned

Dementia
January 10, 2018
Phoned the Juniper Centre with concerns about tablets. Told the Dr would get back to me, still waiting for call.
Anonymous

Reply from Juniper Unit (Centre)

We are sorry that the doctor did not call back promptly. Our Customer Relations team on 0800 953 0045 can contact your doctor, on your behalf, and get this sorted for you.


Provider responded

I have only been twice but seems okay.

Birmingham Healthy Minds Cognitive Therapy
March 2, 2016
I think the staff need to be a bit more friendly and approachable when you go to the main desk and give you eye contact when you are talking to them.
Anonymous

Reply from Juniper Unit (Centre)

Thank you for your feedback. We have noted your comments with the reception team. We are working on regular checks of all receptions and recently developed a better training package for new members.


Provider responded

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Juniper Unit (Centre)

Contact

0121 301 5700

Alcester Road
Moseley
Birmingham
West Midlands
B13 8LJ

Location

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