Lordswood House Group Medical Practice

Positive. Switch to online wasn't smooth but receptionists were very helpful in explaining & provided information

Very difficult to contact.

Difficult to contact, impossible to actually see anyone.

Needing to book a telephone consultation, I rang the practice and was told that my call could not be answered as the practice was at full capacity and couldn't take any more calls.

It's been very good - we have had to attend for blood tests, but it has been very difficult getting through to the surgery on the telephone, often having to hang on for half-an-hour in the "queue". Whilst we understand about all the Covid precautions they are taking at the surgery, it really isn't much fun standing outside the surgery, often in the cold and wet, waiting to be called in by the nurse. We have also made telephone consultation appointments with our GP, but those have been absolutely fine, no complaint about that.

Very frustrating doing battle with computerised triage. This has improved, but not happy with phone consultation prefer face to face. At the end of phone call I was advised to do self referrals for physio clinic and for treatment clinic, which involves more phone calls on my part rather than the gp using NHS computer to make referrals. I wasn't even given the phone numbers to call!

They seem desperate to avoid seeing anyone. Constant reminders, not only to avoid coming in in person, but not to telephone either. Insist on an ill-thought-out on-line system which is VERY user-unfriendly.

Good

Video appointment to assess mole on my face. Then phone call from my GP - followed up 6 weeks later.

We have been for our flu jabs and individual blood tests. Also had a few phone call consultations with our GP. Excellent service -apart from the long time hanging on the phone for a reply from the surgery.