Lordswood House Group Medical Practice

Unacceptable service, they don’t want to see anyone, they make it as hard as possible for you to see a GP in person

Whenever I've had to use this practice (which isn't often) I've found it perfectly satisfactory.

Recently dreadful

There is none as I can't get an appointment . Or even get through on the telephone

Difficult to get an appointment. Fobbed off by 'phone. Obliged to pay to see a Consultant privately - who was very helpful. Why am I paying for an NHS that is unavailable to me?

Very good

I have had several appointments at this surgery over COVID and they have been brilliant - quick, receptive, helpful and efficient.

We haven't really had any problems with this practice, other than the fact that it takes such a long time to get through to them on the telephone. We don't mind telephone consultations with our GP, but if we do have to make a follow-up appiontment with her, we always make it with her, on the phone, to save waiting on the phone for ages. We did have a bit of a situation when a prescription for the wrong amount of medication had been signed off by another GP (not ours), but we managed to get it sorted satisfactorily. But we weren't impressed by that. Why does another doctor interfere with another doctor's decisions when it's not the first doctor's patient?!

Since the pandemic this surgery has made it near impossible to get to see a GP. The system is appalling and the removal of v consult to apparently cope with the vaccination programme was removed for 5 months. It has only just been reinstated. The telephone will say we have reached full capacity and you have to keep retrying.There is no continuity with GPs and this is important if you have complex and chronic needs. In the winter everyone was stuck outside waiting,all not socially distanced. Everyone could hear your queries! The elderly only get to see a paramedic, no offence but they are not trained to the same standard as a GP. This surgery has let down many of its patients during the pandemic and continues to do so. You make it so intentionally difficult for patients to contact the surgery that they give up potentially leading to delayed diagnosis.We are being told that an appointment is not available for weeks and if we worsen we have 111 or katie rd clinic. It is clear that from recent negative reviews that this is a real and genuine issue. There are surgeries with the same amount of patients who have continued to see patients and respond to queries in a timely manner... What's Lordswoods excuse!

My son had his one year vaccine, Nurse administered the 4 jabs vaccines and she was fantastic! She understands how the child and mum would feel. She was very organised and her practical skill is brilliant. As a new mum during Pandemic everything relating to child health and well-being can be quite worrying. She makes me feel relaxed and make the environment very nice. Thank you!