Lordswood House Group Medical Practice
Feedback Rating
Based on 179 reviews
Reviews (179)
Good service
January 19, 2018
Cleanliness, staff attitude, waiting times, treatment explanations and quality of care are all good.
Didn't provide any support for carer
January 12, 2018
Depends on who is on reception. Some I wouldn't rate at all. Others I would give 5. Some are lovely and would do all they can to get an appointment.
It's difficult to get an appointment. I go in to make an appointment, because the 'phone is almost impossible. Can sit up to 30 minutes and after 10 to 15 minutes just press and redial. They used to have a message, but now it just rings engaged. All the receptionists are busy - can be four on reception, at other times only one.
Dr was very nice - but took a long time to assess my mother. GP said she couldn't refer her to a counsellor but gave antidepressants and said she just needs someone to talk to. At least 12 months from when problems started that GP took concern seriously. Mother didn't realise anything was wrong - still doesn't. GP did the tests herself - she then referred her to Birmingham Healthy Minds. Gave number for Birmingham Healthy Minds, one assessment and two visits. They wanted to get her to join group therapy, mixing with drug addicts. Cruse said they couldn't provide care.
She was on warfarin - nurses were good to her. Tended to have the same nurse doing this test. She wasn't a sick person physically. Now changed GP.
It's difficult to get an appointment. I go in to make an appointment, because the 'phone is almost impossible. Can sit up to 30 minutes and after 10 to 15 minutes just press and redial. They used to have a message, but now it just rings engaged. All the receptionists are busy - can be four on reception, at other times only one.
Dr was very nice - but took a long time to assess my mother. GP said she couldn't refer her to a counsellor but gave antidepressants and said she just needs someone to talk to. At least 12 months from when problems started that GP took concern seriously. Mother didn't realise anything was wrong - still doesn't. GP did the tests herself - she then referred her to Birmingham Healthy Minds. Gave number for Birmingham Healthy Minds, one assessment and two visits. They wanted to get her to join group therapy, mixing with drug addicts. Cruse said they couldn't provide care.
She was on warfarin - nurses were good to her. Tended to have the same nurse doing this test. She wasn't a sick person physically. Now changed GP.
Great service
July 10, 2017
I can always get appointments with my own doctor. They work with the hospital and other services talk to each other. Doctor phones me for appointments.
Diabetic nurses very helpful
July 10, 2017
Diabetic nurses, annual appointments, very helpful, useful information. Always up to date with reminder letters for annual review, information of latest treatments and help with diet.
Brilliant
July 10, 2017
Really quick response. Referrals for my son are done super promptly - good listening, feel confident approaching for help
Good experience
July 10, 2017
Responsive - able to get appointments
Online booking & scripts
Online booking & scripts
Satisfactory
June 5, 2015
Ok although a constant struggle to see our sons own doctor. Good appointment system and access online and into building
Efficient appointment booking, very helpful staff
January 25, 2014
Phoned up to request a GP appointment, offered an appointment for the following day. Staff were very efficient, friendly and helpful.
Excellent GP service
December 18, 2013
Everything you could ask for from a local medical centre.
