Lordswood House Group Medical Practice

Sadly this GP surgery has not lived up to expectations.
I have been with them for about 4 years, and during that time there was one particular GP who repeatedly failed to act on referrals she told me she had made.
I was strung along for months each time, only to find out that the referrals were never made.
At the time I complained and little was done - I essentially got told off by the practice manager for making a formal complaint, and it was made quite clear that complaining again in the future was pointless.
Recently I had the same issue with another 4 referrals she suggested but seems to have refused to do, and I have had no help from the practice in rectifying this or swapping me to a more competent GP.
I have had no choice but to change doctors surgery.
I live with several chronic health conditions including EDS, Chiari Malformation and cervical instability. These need regular monitoring and treatment from a diverse array of specialists, so I have deteriorated hugely since not having access to the right support.
It’s a real shame that this surgery has gotten away with letting a patient down so badly with no repercussions, and I hope this doesn’t happen to more patients before they make any changes.

Provide a whole range of services, no trouble getting appointment. Had a chest infection and saw the same doctor every time. I visited even if I asked for an appointment on the day. Have type 2 diabetes, I come for appointments regularly and they deliver exactly what I want. I also damaged my knee and the follow up appointment at the GP was amazing (saw who I wanted, when I wanted).

My experience of using the GP surgery has been really good.

Very good, professional and efficient surgery. both clinical and non clinical staff is helpful & caring.

My GP is brilliant, they know me. I use type-talk as I am deaf & Its easy to book an appointment and get interpreter. I always get an appointment when I need it and they are very friendly.

Cleanliness, staff attitude, waiting times, treatment explanations and quality of care are all good.

Depends on who is on reception. Some I wouldn't rate at all. Others I would give 5. Some are lovely and would do all they can to get an appointment.
It's difficult to get an appointment. I go in to make an appointment, because the 'phone is almost impossible. Can sit up to 30 minutes and after 10 to 15 minutes just press and redial. They used to have a message, but now it just rings engaged. All the receptionists are busy - can be four on reception, at other times only one.
Dr was very nice - but took a long time to assess my mother. GP said she couldn't refer her to a counsellor but gave antidepressants and said she just needs someone to talk to. At least 12 months from when problems started that GP took concern seriously. Mother didn't realise anything was wrong - still doesn't. GP did the tests herself - she then referred her to Birmingham Healthy Minds. Gave number for Birmingham Healthy Minds, one assessment and two visits. They wanted to get her to join group therapy, mixing with drug addicts. Cruse said they couldn't provide care.
She was on warfarin - nurses were good to her. Tended to have the same nurse doing this test. She wasn't a sick person physically. Now changed GP.

I can always get appointments with my own doctor. They work with the hospital and other services talk to each other. Doctor phones me for appointments.

Diabetic nurses, annual appointments, very helpful, useful information. Always up to date with reminder letters for annual review, information of latest treatments and help with diet.

Really quick response. Referrals for my son are done super promptly - good listening, feel confident approaching for help