Lordswood House Group Medical Practice
Feedback Rating
Based on 134 reviews
Reviews (134)
Difficult to contact
April 13, 2021
V-consult was hopeless. Near impossible to get through on phone. Absurdly reluctant to see patients even when necessary and both doctor and patient fully vaccinated. Some patients do need to be seen!
Making an appointment is extremely difficult
April 10, 2021
Making an appointment is extremely difficult. 30-40 minute wait on phone is common. No other way of making appointments. On-line suspended. No times given for call backs. Old frail people having to wait outside with minimal shelter. When you do get to see a practitioner care is good.
Good
April 9, 2021
good
Very impressed
April 6, 2021
Very very impressed with the organisation of the Covid vaccination service.
No problems
April 5, 2021
Hardly ever have to use it, but when I do , there are no problems
Receptionists were very helpful
April 2, 2021
Positive. Switch to online wasn't smooth but receptionists were very helpful in explaining & provided information
Very difficult to contact
March 22, 2021
Very difficult to contact.
Difficult to contact
March 22, 2021
Difficult to contact, impossible to actually see anyone.
My call could not be answered
February 18, 2021
Needing to book a telephone consultation, I rang the practice and was told that my call could not be answered as the practice was at full capacity and couldn't take any more calls.
It's been very good
February 12, 2021
It's been very good - we have had to attend for blood tests, but it has been very difficult getting through to the surgery on the telephone, often having to hang on for half-an-hour in the "queue". Whilst we understand about all the Covid precautions they are taking at the surgery, it really isn't much fun standing outside the surgery, often in the cold and wet, waiting to be called in by the nurse. We have also made telephone consultation appointments with our GP, but those have been absolutely fine, no complaint about that.