Lordswood House Group Medical Practice

Good – get an appointment 2 days after you call. Pretty quick turnaround of appointments and never have to wait too long, when I go there. They also send medication to the pharmacy next door really quickly.

Not needed to get an appointment but can if I do need one, does take a while to get through but I can get seen when I need to.

Not happy with GP waiting time for referral to hospital for finger. Have to take tramadol for pain. Went for an appointment on 27th and they said need an operation and they will send an appointment for operation but not received anything.

Can get appointments with them. I do wait a long time for them to answer but I can eventually get an appointment. It won’t always be with the same doctor but I do get an appointment.

Can't get an appointment, until you speak up louder. Takes a while to get an appointment then it's over the phone and I would rather see them face to face.

They give out wrong information and do not follow what the NHS states the patient is entitled to.
Making up wrong information for the patient as they go along.

Then they are rude when the patient knows their rights and NHS legislation.
And the patient states facts as written by the NHS.

They have little respect for older people the younger staff at the surgery.

If you complain you get targeted.

Gone anonymous as they target you for complaining here.

The staff I have seen some less then half the age of people they are dealing with disrespect them.
Disrespect the NHS patients.
Totally unprofessional.
And that goes for the Managment they are friendly with some people and quite nasty to others and disrespectful they don't treat some people Equal.
Some receptionists don't even know the NHS guild lines towards NHS patients.

Had a chest X-Ray, noted report on my on-line medical records as follows - 'XR Chest Report, Borderline, Other (Review as arranged) (Patient Informed). Result reviewed by Dr at Lordswood House Group Medical Practice (NHS Birmingham and Solihull Icb - 15e) - 01 Feb 2023 12:35'. I have not been informed or contacted.

It is multiple of bad experience with the practice, it is sailing on its own in the titanic direction, failing and more failing. travelling on the bandwagon of restrict NHS resources.

No doctors when I tuned up, had an asthma check over the phone. How can you do check over the phone.