Lordswood House Group Medical Practice

We haven't really had any problems with this practice, other than the fact that it takes such a long time to get through to them on the telephone. We don't mind telephone consultations with our GP, but if we do have to make a follow-up appiontment with her, we always make it with her, on the phone, to save waiting on the phone for ages. We did have a bit of a situation when a prescription for the wrong amount of medication had been signed off by another GP (not ours), but we managed to get it sorted satisfactorily. But we weren't impressed by that. Why does another doctor interfere with another doctor's decisions when it's not the first doctor's patient?!

Since the pandemic this surgery has made it near impossible to get to see a GP. The system is appalling and the removal of v consult to apparently cope with the vaccination programme was removed for 5 months. It has only just been reinstated. The telephone will say we have reached full capacity and you have to keep retrying.There is no continuity with GPs and this is important if you have complex and chronic needs. In the winter everyone was stuck outside waiting,all not socially distanced. Everyone could hear your queries! The elderly only get to see a paramedic, no offence but they are not trained to the same standard as a GP. This surgery has let down many of its patients during the pandemic and continues to do so. You make it so intentionally difficult for patients to contact the surgery that they give up potentially leading to delayed diagnosis.We are being told that an appointment is not available for weeks and if we worsen we have 111 or katie rd clinic. It is clear that from recent negative reviews that this is a real and genuine issue. There are surgeries with the same amount of patients who have continued to see patients and respond to queries in a timely manner... What's Lordswoods excuse!

My son had his one year vaccine, Nurse administered the 4 jabs vaccines and she was fantastic! She understands how the child and mum would feel. She was very organised and her practical skill is brilliant. As a new mum during Pandemic everything relating to child health and well-being can be quite worrying. She makes me feel relaxed and make the environment very nice. Thank you!

Appalling service. Gone dramatically downhill. Phone lines often too busy to even let you join the queue. You have to shout your name and DOB through intercom - data protection act violation. Have waited 45 mins to be answered. No timed appointments possible - just 3-4 he slots which makes it impossible for anyone who works to get an appointment at a time they can guarantee they’ll be able to receive the phone call. Selcroft Ave has no outdoor undercover waiting area or even a seat - even if you are frail / disabled - even in pouring rain / snow ! Would definitely not recommend this place to anyone. Am looking for a new surgery which is a shame because the gps are nice if you can ever make contact with one.

Can wait more than30 mins to get through on the phone. The doors are still closed. I recently went with a query and pressed the bell which started a phone ringing. After waiting 10 mins for someone to answer, the phone cut out. I feel completely cut off and isolated from my doctor. There seems to be no way of getting through. To be on the phone for 30-40 mins costs money.

I can never get through to reception. Appts are really delayed.

The phone lines are extremely busy. They keep Cutting off and they never have any appointments left to book. Prescription services are excellent as you book them on line

Good they're always good service.

Fantastic surgery, yes it?s busy as most practises are, but the doctors are all wonderful as are the rest of the team.

Excellent both times. Was efficiently organised. I was booked in and seen in less than 20 minutes both times.