Lordswood House Group Medical Practice

They will not book an appointment face to face. Can't book online on the new system but we do not understand. I want to book an appointment not write a questionnaire.

I am very pleased and satisfied with the care and treatment here over the years.

Excellent doctors and nurses. Good opening times but the new online system has made things more difficult.

My parents are with them, they find it very difficult to get an appointment. I have had to call 111 a number of times to get emergency appointments for my parents.

Very difficult to get appointments there now, especially with the online system. The GPs are great

I have tried to contact them so many times for an appointment in the last few months but cannot get one. I have even filled the online form in but nobody replies to me.

Very good GPs and nurses but getting an appointment is the main challenge.

I have been in contact with the community midwife. It has been brilliant.

If you are elderly, it seems you struggle to simply book an appointment with a GP. The doctors and medical team have a duty of care and in my opinion contribute to creating serious safeguarding risks. Elderly, non technology savvy patients seem to be just tossed aside! Appalling! The CQC should investigate current GP practice services!

No communication between patient and doctor
Doctors rush appointments and belittle feelings
You wait hours to be seen