OHP - Lordswood House Medical Practice

I can't get appointments. You have to fill in a form online and then the doctor calls you back, it's virtually impossible to get an appointment. You call at 8AM and they have all gone. It's hopeless now.

I don't like the new online system. It takes ages to access and if you don't fill the form in correctly or it isn't working properly then you have to complete it all again. Everything takes so long and is so complicated. When I finally get in the staff are good but it's difficult to access them now. I even had to pay privately for a health check because of this.

Reception are good and the GPs are 5 stars.

I don't use them that often but when I do it's fine. I have no real issues getting appointments.

It's hard to get appointments but the receptionists are good.

The new appointment system has worked very well for us. We can very easily get same day appointments.

They're good they are. We can get appointments without any issues. They see me and give me appointments for my mental health issues. I found them helpful and supportive.

I've been with them for 20 years. I am very pleased with the care and support provided over the years.

This impersonal unfriendly system is totally inappropriate for patients. The relationship between doctor and patient is private, always has been and always should be. Filling out forms to see your doctor is disrespectful. The NHS is there to serve, we all pay for that. To book an appointment with you GP should be available online or by phone as it used to be.

I have been with them for the last 2 years. the care and treatment has been excellent.