Reviews (131)

Appalingly difficult to get an appointment

August 4, 2023
So difficult to see a GP at all. Never 'your' GP. Receptionists brusque and ask loudly what is your problem before offering appointment. That is if there is one available that day. Not possible to book appointment at all. You can only take what is available that day or come back the next. Calling on phone for appointment a joke! Basically rude. If you are offered appointment you wait in a huge area that is virtually empty. If you come for blood tests Reception often send you to wrong waiting point. I am a patient of 40 yrs with heart problems awaiting surgery I need to see a GP who 'knows' me! Nursing staff are excellent and most GPs good but sometimes have obviously not read my notes. I dread to think what they record in their notes.. A badly run practice that leaves patients at the mercy of a very young and arrogant team of Reception Staff!
Anonymous

Wasn't treated well

July 21, 2023
Wife was ill at the beginning of the month and it was hard to get an appointment that was face to face with the doctor. They kept diagnosing her over the phone, giving her various medication. She ended up losing lots of weight and became really poorly so ended up taking her to A&E.
Anonymous

Sorted her out

July 18, 2023
Sorted her out and gave her antibiotics, we didn't have to wait long was only there 5 or 10 minutes then they called her in.
Anonymous

Very difficult to get appointments

July 5, 2023
Very difficult to get appointments all the time. Minimum waiting times for bloods is 12 days, If you are lucky. Doctors are excellent and reception staff very helpful.
Anonymous

They’re really good

June 27, 2023
They do come out to my house. They’re really good.
Anonymous

Can wait an hour on phone

June 27, 2023
Can wait an hour on phone, you have to wait till it’s your turn. Costs a lot on my phone bill. Sometimes the phone rings but none answers. I find that very rude sometimes. When I get through they say come into the surgery or they will come to my house if it’s an emergency. The CPM centre will take me to any appointments I have.
Anonymous

I went and they looked in both of my ears

June 27, 2023
I went and they looked in both of my ears and they said that I can’t go swimming.
Anonymous

Can’t get an appointment

June 21, 2023
Can’t get an appointment, either over the phone or on the laptop. No choice of appointment. Hold on for ages for them to answer. Have to wait for at least 30 to 45 minutes before you get through and no appointment. Could give you one in 3 weeks.
Anonymous

Dreadful attitude to patients

June 6, 2023
I have suffered the arrogance of the receptionists at Lordswood for many years, but in recent years it has started to affect my health and I feel I need to warn people.
Initially, my concerns were triggered by listening to the receptionists slagging off telephone callers (by name and sometimes by address) while I was sitting, waiting to see a doctor. I used to comment on this behaviour to whichever doctor I saw (including the managing partner) but nothing ever changed.
Since Covid, Lordswood Practice seems to have abandoned the concept of patients seeing doctors. In 2022, I tried for two months without success to get an appointment to discuss coming off one of my medications. Every day I was told “No. No appointments. Try again tomorrow.” even though I was happy to accept an appointment days or weeks in the future. My carer even turned up every day in person for two weeks before they opened the phone lines for appointments. She was literally first in the queue, ahead of everyone else, but every day she was told the same thing “No appointments” Eventually, she broke down in the street after she caught the receptionists sniggering and nudging each other as she walked in. She had to be comforted and helped home by a kind, passing hospital doctor. After two months, I accepted defeat and just stopped taking the drug (an antidepressant) without medical supervision. And yes, it was horrible (but I am glad I did it). When my carer asked me “Why are they (the receptionists) like this?” I answered “Because they can be. It’s an abuse of power. They are little people trying to punish the world for their littleness.”
Finally, Lordswood is yet another practice that is trying to force patients to see ‘physician assistants’ rather than qualified doctors. These assistants only have to have a science degree to be employed (eg geography or geology) and don’t need any medical or first aid training or experience. The original justification for this idea (which came from American healthcare and private equity firms as a way of boosting profits from deprived areas and vulnerable people ) was to help with administration. But now they are to be the first line of people seen by patients.
I wish the regulator would do something about this place. For too long, It has been allowed to be a goldmine for the partners at the expense of patients. But if you can never get an appointment with a doctor, why is the NHS continuing to give the place millions of £’s per annum (I meant it when I said it is a goldmine)? The taxpayers should not be paying private businessmen (the partners) for a service that is not being delivered.
Anonymous

See my son when I need them to

June 1, 2023
Good doctor and appointments. See my son when I need them to.
Anonymous

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Lordswood House Group Medical Practice

Contact

54 Lordswood Road
Harborne
Birmingham
West Midlands
B17 9DB

Location

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