Lordswood House Group Medical Practice

Very difficult to get appointments. Test results are never communicated properly. You have to chase them all the time.

No appointments at all. They don't pick up the phone and if they do pick up they say there is no appointments available until next week.

The psychiatric nurse there is nice but you get left to it once you have spoken with them. They put me in touch with a social prescriber who phoned me. You get pushed from pillar to post. They give you hints and tips but no help. I can't reorder the antidepressants on repeat and they also say someone will be in touch and no one ever follows up and then your left without medication.

The GP's are excellent but the reception staff are quite rude and unprofessional in dealing with patients.

I had been with them since I was younger. Having trouble getting appointments and the amalgamation of practices didn't work and they would send you to practices further away. I ended up changing practices because of this. It just didn't work for me.

I wanted to make a routine appointment, as per contract they need to be open till 1830.It is on their website as well
I called a few times , the surgery was closed at 1720!!!!

The GP is very good and getting an appointment is quite easy.

No good. You are waiting sometimes for a long time for appointments. It's a long wait on the phone. 2 to 3 hours and then they're fully booked. No same day appointments and they don't give you any alternative. It's very very hard.

Very engaging and friendly staff. At times waiting is long but it's okay.

I have been with them for a very long time. My GP was very good and helpful. She retired and nobody informed us about it. We came to know when we went for an appointment.