Lordswood House Group Medical Practice

Very frustrating doing battle with computerised triage. This has improved, but not happy with phone consultation prefer face to face. At the end of phone call I was advised to do self referrals for physio clinic and for treatment clinic, which involves more phone calls on my part rather than the gp using NHS computer to make referrals. I wasn't even given the phone numbers to call!

They seem desperate to avoid seeing anyone. Constant reminders, not only to avoid coming in in person, but not to telephone either. Insist on an ill-thought-out on-line system which is VERY user-unfriendly.

Good

Video appointment to assess mole on my face. Then phone call from my GP - followed up 6 weeks later.

We have been for our flu jabs and individual blood tests. Also had a few phone call consultations with our GP. Excellent service -apart from the long time hanging on the phone for a reply from the surgery.

Its been a good experience with the nurses, phlebotomists, receptionists and some GP's. Unfortunately I had a phone consultation with a GP today who is not my regular GP that I ended up in tears as he was rude and abrupt. I work in a hospital and I know what a duty of care is - but he doesnt.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Lordswood Health Centre

Good service, helpful staff and easy to get an appointment.

Appointment system very good - always get appointment within a week
Sometimes I feel restricted about the time with the doctor- but the care has been good.
Waiting times for appointment is not good - Doctor always seems to be running late

Doctors, nurses, reception staff and facilities all above expectations.