Manor Pharmacy

Not helpful.

Went to collect my meds after going in in person the week before being assured they would be in the next day. Only to be told there was no prescription for me. I was then told that the suppliers hadn’t sent my tablets. I asked why they hadn't informed me, they did apologise but this keeps happening and I literally was going to have no tablets and get severe withdrawal. This has happened 3-4 times now I have to keep going in and being told to come back tomorrow only to find they still aren't there. If they could have told me I could have tried other pharmacies but not bothering and then I run out completely is unacceptable. I have also been to be told my prescription wasn’t there only to call up later to be told it was the girl just didn't see them?!
It’s a real shame the shop and post office girls are lovely and friendly it’s just the pharmacists and their supporting staff let it down. Had to move they wouldn’t even accept my complaint!

Good. Helpful and good information.

Good customer service with excellent service delivery.

Reception staff have a very good level of customer service skills. They talk to patients in a very professional manner.

My doctor sent the prescription over on 13/02/24, I called to collect today 17/04/24 to be told an item was short and will be in on 19th a week after they had the prescription which is no good as I'm working away next week. I then get home to find I'm short of another item so that's 2 lots of medication I'm without for a week. I would have never have left this review but this is now 3 times I have had to go back as they have messed up.

Excellent support, information and help provided all of the time.

Quite good and convenient location. Staff are wonderful.

my perscriptions have been sent form my GP on the 02/03/23 and am still waiting i was promised they would be delivered on the 08/03/23 today is the 09/03/23 no delivery yet i dont think they realise how important it is
this is not for the first been left without meds

Since taking over from Lloyds the service is very slow, you have to wait a considerable time for prescriptions which have been sent over from the surgery days before. Last week they told me they hadn't received my prescription, so contact the surgery. I did and they reassured me it had been sent. I returned today and they queried me as to when it was sent. I explained the situation again. Eventually, after 5 people behind me were served they gave me my medication stating the delay was due to one of the medications being out of stock in their shop and having to wait for it to come. What utter rubbish. If that was the case why didn't they give me the other 3 medications and ask me to return for the missing one.
While I was waiting 3 other customers commented on how bad the service had become since taking over from Lloyds.