Mary Seacole House

When I came out of the Oleaster they were really supportive. The psychiatrist was very good here and very nice.

My wife went in voluntarily and after a few days her mental health improved a lot. I was positively surprised, also most of the nurses were very friendly. If she was in this state last Monday there would have been no need for help and thus I wouldn’t have asked for help.

The doctor however seems to have difficulties to actually do a proper assessment and apparently is in no rush whatsoever, because visiting her once a week should be sufficient.

My wife was ‘confused’ and therefore unable to express herself or understand what the dr says. My wife speaks Thai/German… it’s no rocket science to figure out the main cause of ‘confusion’. Since I speak fluent German I offered to help, because I requested for discharge so my wife would be able to travel overseas with me so she can say goodbye to her grandfather who basically raised her from birth till she was 11.

This was frowned up on with scepticism at the first talk we had but after that not option for the dr.

And so here I am alone at the airport because the dr, in ‘all her wisdom’ decided to bar the request for discharge. A total lack of humanistic approach, which in the worst case has consequential damages that cannot be expressed in monetary terms! If my wife will be discharged this week then the financial damage is now already around £2500.

The dr. would be wise to use the nurses' work ethic as an example and also by doing everything possible to make sure her total lack of empathy will rise to a basic level.

A rate of 4 stars would do justice to the hardworking nurses and other staff members who provide service with the right intentions. This inhumane experience with the dr. Is the main reason for the 2 stars. She actually walked right passed me without the having the decency to tell me what her eventual decision was, but let me wait even longer and then sent her little helper to give me the bad news. Tried to have a conversation with her but she just refused. My wife broke down in tears and as I politely asked to give me 1 minute to comfort her and give her a hug, this too was refused because I already ‘visited her for 3 hours’ and visiting hours were over.

As said, total lack of empathy, mistaking ‘nervously waiting for the decision’ with visiting and not being capable of understanding the impact that a - In my opinion completely incorrect - decision has on another human being.

I normally don’t like complaining online, but the dr was simply refusing any reasonable debate. What started as a positive experience ended in a horrific experience.

The hospital is clean and modern and is in actually pleasant surroundings - grassy areas and trees. I was impressed by the attention to security which is clearly important with people undergoing psych. pronblems. Staff were a littlew 'short' with me a couple of times - especially being critical when I turned up late for a Visit. It is 25 miles each way and traffic was awful. My main concern is to support my wife. So far cI've had absolutely NO feedback about how they find her or what treatment they hope will improve her demeanour. Over the many years my wife has been exhbiting paranoia I have made cntemporaneous 'diary notes'. These run to many dozens of pages yet no-one has said if they've seen them or how they think she can be improved. No feedback at all - so far and it's over a week. I am the preson who has been close to her all this time - yet no-one has asked me what form her paranoia takes. I assume medication is being given - but is there any talking therapy?

I was ignored by staff regularly given tablets at wrong times so what Constantly sleeping very poor service wouldn't let me leave even though I was informal this place needs closing down

Terrible time here. Doctors fine but majority of nursing staff too busy looking at iPhones. Rarely looked up and grunted at when I politely asked questions. Attitude very different on front of visitors - in fact they were charming then which proves that they were not genuine. Told one evening “no food left” as I witnessed nurse put 4 sandwiches from the trolley in her handbag. Lack of compassion and care - these people should be ashamed of their behaviours.

My sons hospital notes shows negligence from staff, patients see more of what is going on.

Poor management, staff disorganised, no humanistic approach. Staff grunting when inpatients or even families make requests