Moseley Medical Centre

Went to doctors about health issues and needed a referral to the hospital. She has been given a date for the IAT in January and that has taken over 3 months.

They are good can get appointments both face to face and over the phone. They do phone consultation first and then ask you to come in.

They prescribed my 4 months old baby antibiotics just assuming he has ear infection. I ask him Why he doesn't want to check himself because i am not sure if is infected or is just inflammation. He said is no need here are antibiotics. Then when i start asking why does he give me antibiotics if he didn't see the baby. He started to put more questions and he decided that ibuprofen will be enough for the baby cuz he doesn't need antibiotics .

Online survey questionnaire: What has worked well for you during lockdown?
Answer: GP service Salisbury road medical centre send prescriptions to Boots and they provided a home delivery. So far this works well

Reception staff very helpful, I can see the positive changes they made recently, starting from answering phones quickly, try to help you in every way, signpost you appropriately and make you feel that they do care about our needs. Drs are very professional and listen to you carefully. I am satisfied with the service.

The doctors are very good, I can tell them anything, appointments get changed on short notice and i don't like these delays as i have learning disability.

Im constantly getting messed about by brain dead receptionists here. They’re constantly tell me to call back 3/4x and there is never an appointment slot available.

The Drs are lovely the few times I've been there. They're not great with mental health, but I'm yet to find a GP who is. The only thing which annoys me is every time I call for an appointment I'm told something different by what seems to be different people. Once I was told I can call and booked appointments in advance, then I called and was told that I couldn't do this and that I had to call 8 am or 1 pm. So the next time I called at 7:55 am and was told the appointments that day were prebooked and therefore were fully booked unless an emergency...

I could not get reception to understand I had been sent out of hospital with one week of tablets and needed more. They could not offer me an appointment before the tablets would run out. I kept being told to try tomorrow until I was so fed up I registered at another GP

If I walk in anytime they see you or give you advice on the phone