Pak Health Centre - R Bhatti

My daughter had a stroke which wasn't picked up by the GP. The GP referred her in November, I chased it every month and the referral was not picked up till February.

Referred from GP to speech therapist, long process had a telephone interview. Then we had follow up appointment to help us deal with his none verbal. GP’s better now and back to face to face appointments especially for under 15s can get appointment quite easily.

Yesterday I called for an appointment. Started ringing at 8am (when phone lines open) and couldn't get through as surgery had reached 'full capacity'. 42 calls later, I finally got through only to be told there were no appointments available and call back tomorrow as there will be a great and an IEP available. Again today I started calling at 8am. Got through a lot quicker, call was answered by 8.15am but again no appointments available. I repeated what the receptionist told me yesterday but got told other people called before you and there were only a few appointments available. I am fuming, I am off work and need to see a GP as soon as possible. Total rubbish service. Would never recommend this surgery to anyone.

No appointments and long waits on the phone.

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