Poolway Medical Centre
Feedback Rating
Based on 13 reviews
Reviews (13)
Person that answered the phone was arrogant
April 15, 2020
Person that answered the phone was arrogant And patronising as I was not happy about this I asked for her name and they then punt the phone down on me I then called back which took a further 15 or so minutes to get thorough as I was being ignored (from my phone number) once they answered again they had the same attitude and did not want to help until I questioned why they put the phone down on me. I would also like to add I have never had any issues with this practice at all until I have spoken to this person over the phone twice as I had the same problem with the same person on the 18th March all the reception staff and doctors and nurses I have had contact with are no issue at all so in summary this person is damaging the reputation of this doctor’s surgery
appointments - what appointments!
September 4, 2018
when I need to see a GP or more likely the locum these days. ring in and told only taking emergency patients, then the next day emergency children, then all appointments gone the next day. I do my best not to go in to the surgery anymore. I attended walk in clinics now. The personal GP and Patient relationship has gone. locums have no interest in reading your notes - so you have to be on the ball. especially if you have allergies. Once I am in a position to move to another GP I will do so.
Slow diagnosis
February 23, 2018
Took a while to diagnose my condition, but got there in the end.