Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 1932 reviews
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NHS patients accepted

Reviews (1932)

Problems with booking in

A&E
February 25, 2025
No longer book in with staff member, have to use computer screens. This system takes a long time as there are a lot of questions, and myself and others were struggling with it. Many people booking in didn't look well enough to be standing for so long booking themselves in. Unsure if I was booked in at the end of completion so had to check with staff member anyway to check their records.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Better organised here

Outpatients
February 25, 2025
I attended hand therapy clinic and it was alright, a lot better than Worcester, better organised. You aren't waiting too long and there are more services here. The staff have been really good and I haven't felt dismissed at all.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Hand Therapy Clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Mole removal

Dermatology
February 25, 2025
What a fantastic little team, I felt in such capable hands by the a very reassuring doctor and her team, I can’t praise them enough, Thanks to all of you
Peter Alexander

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatogy Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Waiting times to be triaged

A&E
February 24, 2025
Three and a half hours before being triaged. Total wait 12 hours before being found a bed. Department rammed with people having to stand. There was a fight, drinks spilt over floor. At one point doctor came out to say that they were that busy and that not everyone would be seen. It was chaos and not a very nice experience at all. People who are really ill may not go due to the chaos and waiting times. Which is not good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Excellent service and patient care

Physiotherapy
February 23, 2025
I'd like to thank the physiotherapy staff for their outstanding service and care. I visited them with my mother as she has primary progressive MS. They both were very attentive and seemed like they cared about my mum and gave good advice. I know its hard working and dealing with sick patients all day and night but they were in good spirits and were committed to their role.
Kaiser Raza Malik

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy Department

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Kind and helpful staff

Outpatients
February 19, 2025
I had a colonoscopy a month ago. Everything went well. The staff were kind and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.
If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Excellent at ICU

Other
February 19, 2025
I was in ICU for 10 days and the treatment was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ICU.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Excellent treatment

Cardiology
February 19, 2025
My dad had two stents fitted here and the treatment was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Very helpful at the stroke clinic

Stroke services
February 19, 2025
My dad is seen regularly at stroke clinic. The staff are very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Excellent and quick

Oncology
February 19, 2025
I recently had breast cancer surgery at the QE. The care and treatment was quick and excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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