Reviews (1854)

Very good pharmacy

January 28, 2025
Really good. I have it transferred from the local pharmacy and they will get it ready for you. Very good pharmacy here.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital. We are pleased to hear that you were so happy with the service you have received from our pharmacy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes, Patient Experience Team


Provider responded

This review is for The Harborne Ward

Other
January 27, 2025
My experience can only be described as 100 % positive ..
The staff from the HCA ‘s nurses, sisters, physiotherapists,
dieticians , auxiliary staff including housekeepers and catering were all excellent and of course the doctors and consultants were exceptional - great care - great empathy
Can not thank the team at Harborne Ward enough .
with the patients .
John Hecht

Reply from Queen Elizabeth Hospital Birmingham

Dear Mr Hecht, thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received across the board from all our collegues in the Harborne Ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Busy and understaffed

January 27, 2025
They're always busy and understaffed. I used to have a positive experience with them but recently it has been bad. They just kept giving me painkillers instead of the right medication
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Seen within 3 hours

A&E
January 27, 2025
I was seen at A&E within 3 hours. The staff were kind and helpful too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team


Provider responded

10 hours waiting in A&E

A&E
January 27, 2025
I want to highlight that on 14th December I had a bad fall. Because the wait in A&E was so long the teeth I lost meant that the nerves had gone so the teeth could not be saved and now I have lost teeth. The nurse said if it was quicker they may have been able to do something. Over 10 hours wait.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Like a cattle farm

January 27, 2025
It's like a cattle farm here.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

They didn't wear masks

January 21, 2025
I went to visit my brother in law last week and was told beforehand that we had to wear masks. I got to the ward and we weren't told to put them on and the staff weren't wearing them either. It makes you think what is the point if they don't take any notice themselves.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard. Advice on mask wearing is given by the trust but not compulsory as it was previously in Covid.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Fantastic at haematology

Haematology
January 21, 2025
They do take care of me. Haematology are fantastic. I'm always telling them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Medication isn't always ready

January 21, 2025
Picking up medication can be on and off. They aren't always ready or available. But sometimes if I need to go back they can be ready within 2 days.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team


Provider responded

Brilliant

Outpatients
January 21, 2025
They were brilliant. I was being a big baby because I don't like injections but they were cool and the gang. All good there and they kept me calm. I've been suffering with my bad shoulder injury and they have gotten me on the mend.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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