Reviews (1638)

Arranged procedure quickly

Other
September 23, 2024
Urology decided they need to complete an investigative procedure. They arranged it very quickly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your investigative urology procedure was arranged so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good communication.

September 23, 2024
Under neurology for a cyst that was removed from my sons brain. They see him every 6 months or so. They explain things well. Good communication.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are so happy with the care your son has been receiving at his neurology appointments - in particular regarding the communication and information.

If you would like to provide any more information or further feedback about your son's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really good so far

September 23, 2024
My son has had a day procedure. The communication was good about the appointment and after seeing the consultant. Really good so far.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your son's day procedure went well - in particular the communication beforehand and afterwards.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Thorough tests

A&E
September 18, 2024
I was taken through to SDEC and sat for 3 hours. They did blood tests and went through everything, ruling out meningitis and everything else. They gave me morphine, ECG, everything you could think of. They sent me home with co-codamol.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the thorough care you received in SDEC.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The looked after me well.

A&E
September 18, 2024
I went to A&E as directed by my GP. I had a head scan and consultation within the hour. I then waited for 2 hours but they offered me lunch and biscuits and drinks. They looked after me well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the care you received in the Emergency Department and received your head scan and consultation so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good staff

Neurology
September 18, 2024
Good. No problems. They're all really good staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your're happy with the neurology care you've received and that the staff have been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Lovely doctor

Ophthalmology
September 18, 2024
Good. The doctor was lovely and took their time. They arranged a follow up.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that the ophthalmology doctor looking after you was good and took their time when providing care to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good service and treatment

A&E
September 18, 2024
I came to A&E in March and they admitted me for bleeding from having haemorrhoids. They checked everything, had different scans and they diagnosed me with a colitis ulcer. The treatment is good there, quality service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you are so happy with the treatment and care you received in the Emergency Department when being diagnosed with a colitis ulcer.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Worst experience ever

Imaging
September 18, 2024
I had an MRI scan here and it was the worst experience ever. They said they couldn't find the lump on the scans so they referred me onto the Royal.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hearthat you weren't happy with the experience you had at your MRI scan.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They're good.

Haematology
September 18, 2024
I have blood tests every 3 months and then haematology call me to discuss the results. They're good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you receive at your regular blood tests.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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