Reviews (1106)

Excellent follow up after discharge

November 16, 2023
I was an inpatient there for 2 weeks on the ENT ward. The staff were very caring and kind. The doctors explained everything well and there was excellent follow up support after discharge.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on the ENT ward during your 2 week stay, that staff were caring and kind and that there has been excellent follow-up after discharge.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent staff and facilities.

November 16, 2023
I went to cardiology for scans and assessments. Very good hospital with excellent staff and facilities.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the care you've been provided by the cardiology department and that the staff and facilities have been so excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helpful staff at the renal unit

November 16, 2023
My GP referred me to the renal unit for further tests and the staff were very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the renal unit have been so helpful to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment, horrendous waiting times

November 15, 2023
Treatment is excellent. The waiting time in A&E is horrendous. 12 hours. I was seen every 4 hours but was a long long time.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are really sorry to hear that you had such a long wait in the Emergency Department we are pleased to hear that the actual treatment you received was excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

My sister couldn't get an MRI

November 15, 2023
My sister went for an MRI scan for a serious issue. She got scared when she was in the MRI and pressed the button to get out because she found it claustrophobic. The hospital then arranged for her to get a bigger MRI check but she still didn't like it so she didn't have it. There wasn't a follow up from the doctor or the hospital after being referred from her GP. She hasn't received any extra services or help after that MRI appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your sister had such an unpleasant series of experiences at MRI scans here.

We are keen to listen to her concerns in more detail and to try to help with any outstanding issues. If she is happy to do this please can she make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Excellent staff and facilities

November 14, 2023
Best hospital I have attended. I can't fault them at all. Excellent staff and facilities.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are so happy with the staff and facilities you encountered.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

6 hours waiting in pain.

November 14, 2023
My son waited at A&E for 6 hours in pain before any medication and support was provided to him
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your son had such a long wait in our Emergency Department before he was provided any medication and support.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Clean hospital and good staff

November 14, 2023
I was recently treated for kidney related issues and was an inpatient for 10 days. The hospital is clean and the staff are good but the food is horrible.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you weren't happy with the food during your inpatient stay we are happy that you found the hospital clean and that the staff were so helpful.

If you would like to provide any more information or further feedback about your experience (in particular any concerns you have about the food) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and support

November 14, 2023
I had my hernia operation here. They provided excellent care and support.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care and support provided to you during your hernia operation.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful doctors at pain clinic

November 14, 2023
I regularly attend the pain clinic. The doctors are amazing and very helpful
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about how well the doctors at the pain clinic are taking care of you and how helpful they are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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