Reviews (1128)

They sort everything out for me.

December 12, 2023
The consultants in Rheumatology are all good. I told one that I needed steroids and they gave them to me. They're marvellous. They deliver to me or my sister. They are great at ordering scans. They sort everything out no questions. There are no waits either.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have been so well looked after by the Rheumatology department, especially the consultants.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

easy to get around such a big hospital

December 12, 2023
It's not too bad. The staff are usually polite and and it's easy to get around the hospital. It is very big. I usually have my kidneys checked but I haven't been for while. I am waiting for my appointment as we speak. I am due one soon.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found it easy to get around the hospital and that the staff you've encountered are polite.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Never found out what it was.

December 12, 2023
My wife ended up in A&E. They said they didn't know why she was there and wouldn't let her in at first but once we explained we had come from the walk in centre they let us in. They did blood tests and couldn't find anything. They referred her onto a consultant two weeks later. Consultant asked why he wasn't called when she was in the hospital as he would have been able to help then and see what was going on. We never found out what it was.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there remains some uncertainty about your wife's treatment after her visit to the Emergency Department.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you/your wife are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Dirty, overcrowded, understaffed

December 12, 2023
The A&E department is very dirty, overcrowded and understaffed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you aren't happy with your visit to the Emergency Department.

We are keen to listen to your concerns in more detail and learn from your experience. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Went to A&E and they were very good.

December 11, 2023
I broke my leg a year ago and went to A&E. they got me an x-ray and put a bandage on it. they got me a physiotherapist and they were very good. They also asked me if I wanted any analysis, they are very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your experience of treatment and care in the Emergency Department was so good after you broke your leg.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Attended A&E suspected cardiac problem

A&E
December 11, 2023
This is on behalf of my elderly mother who need medical attention. On arrival to A&E I was told to wait your turn outside in the cold but insisted we were seen immediately as I my 69 year old mother was having left sided chest pain which was radiating down the left arm, symptoms of suspected heart attack. Then when I asked for a wheelchair, they had none available and asked if the patient could walk herself in, I ended up getting a chair myself from home. We were then asked to fill out of form and waited an hour before been seen by the triage nurse, keep in mind the guidelines for chest pain require an ECG within 10 minutes of arrival. We waited another half an hour for an ECG to be performed but the initial machine wouldn't take a reading, as didn't the second and after some messing around with the 3rd machine and 3 staff members they managed a reading. The department service manager was extremely rude to my mother and myself, assuming because we were of brown skin we didn't understand English. When I confronted her about this, she refused to speak to me and blamed the failure of the machines not working on my mother moving. My mother was then kept waiting for her results a further 4 hours and when we enquired how much longer, the nurse said she was unable to find any of the attending doctors and wasn't aware of where they had gone. So, overall experience, appalling. The staff are rude, abrupt and definitely not an ounce of consideration for the patients and their condition.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your mother's experience of the Emergency Department after she attended with a cardiac problem, in particular the lack of a wheelchair, issues with equipment, delays waiting for results and rude staff.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Clear support and quick response

December 1, 2023
I've been mucked about with a problem with my knee. After my GP referred me to a Dr, I received a consultation where she took time to listen to my problem. Having been to physio, GP and A&E about this previously, it was the first time I felt they understood the difficulties I was facing. Unfortunately, it was highlighted that significant damage had been done to my knee which would require operating. She clearly explained what the problem with my knee was, the different ways to sort this, and the likely outcome. As it was very overwhelming, she provided high quality support and I felt reassured.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received after you attended with a problem with your knee, that staff have been so supportive and reassuring and that you were given a clear explanation of the treatment options available to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Clean and good facilities.

November 30, 2023
Very nice and clean hospital with all the facilities available. Communication with patients is excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear that you are so happy with the facilities you encountered, the environment was so clean and that the communication with patients is excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent support and care for my husband

November 30, 2023
My husband had cancer at the back of his nose and was treated at the QE cancer centre. Thanks to the excellent support and care he has fully recovered from cancer.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care and support your husband received at the cancer centre. We are also delighted to hear that he has fully recovered.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Results received within a week

November 30, 2023
I went there for scans and x-rays. The staff were very helpful and explained everything very well. Results were shared with me and my GP within a week.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that the staff when you went in for your scans and x-rays were so helpful and explained everything so well, and that you and your GP got the results back quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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