Queen Elizabeth Hospital Birmingham Healthwatch Birmingham

Its has all been great.

October 23, 2023

It has all been great. No problems so far. I've come to see glaucoma, skin cancer and cardiology departments, all very good. Good communication except when you check in, as the screens don't work, but that is the first time that has happened to me.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you are happy with the glaucoma, skin cancer and cardiology departments but obviously sorry to hear that you have had some issues checking in at your appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Overall a good experience.

October 23, 2023

Parking is hard. You have to go around and around to get a parking space. Reminders for appointments aren't good as I got a letter but no text reminders. Signposting is very good and its easy to navigate. The waiting times here are good and overall my experience has been good. I'm former NHS staff member myself doing an 8am to 4pm job, and its so hard to get appointments when you're off work. They government needs to make way for this.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you've had some issues with car parking and appointment reminders not coming through by text, we are pleased to hear that you have found navigation easy and that the waiting times and overall experience has been good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Got an appointment quickly.

October 23, 2023

I was referred on for a frozen hip that Sandwell Hospital hadn't treated me properly for. QE have been good so far and got me an appointment quickly.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your appointment for treatment on your frozen hip has come through so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Communication is good.

October 23, 2023

It was fine when I came. Communication at the minute is good. I come here for my heart and they have always been alright.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that the communication around your cardiology appointments is good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I was referred and seen within 2 weeks.

Dermatology

October 23, 2023

I came here for a specific appointment and lucky enough they did a biopsy on the same day. It was a 2 week referral and I was seen within that time. The dermatology department does not do terribly well at communicating with regards to the appointments I have had today.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were referred and seen so quickly for your biopsy but also sorry to hear that there have been some communication issues regarding your dermatology appointments.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

I waited longer for cast removal.

October 23, 2023

They cancelled the first appointment for cast removal and had to wait 9 weeks. They mentioned it would be earlier. The car parking is hard. Its always hard to find a space. Reminders for appointments are good as I receive texts and emails.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to wait so long for your cast removal and also have issues with car parking at your appointments, but pleased to hear that the texts and emails about your appointments are so helpful.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

You can get a parking space.

October 23, 2023

Parking is manageable. Hard to find but you can get a parking space.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about car parking at Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

No waiting at all.

October 23, 2023

I came for an x-ray and imaging all in one appointment, which was brilliant. No waiting at all.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your appointment in the X-ray department went so well and there was so little time spent waiting.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Parking needs improvement

October 23, 2023

The blue badge parking spaces are always full. They should improve parking for blue badge holders.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues car parking.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Food is horrible.

October 23, 2023

I was an inpatient for 3 nights. The food is horrible and most of the staff are very rude and inconsiderate.

Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that the food during your inpatient stay wasn't acceptable to you and that staff you encountered were so rude and inconsiderate.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB

Queen Elizabeth Hospital Birmingham

Reviews (1084)

Its has all been great.

Overall a good experience.

Got an appointment quickly.

Communication is good.

I was referred and seen within 2 weeks.

Dermatology

I waited longer for cast removal.

You can get a parking space.

No waiting at all.

Parking needs improvement

Food is horrible.

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