Reviews (1638)

Impressive staff and hospital

July 22, 2024
It's my first time here and it is really good. 100 times better and cleaner. The eating facilities are very expensive. We didn't know when son had gone into surgery. We had to ask when he was going to be seen. It would be nice to be updated on when my son was going into surgery. Impressed with the staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are pleased to hear that you are happy with the care your son received we are sorry to hear that you found the eating facilities to be so expensive and there were some communicaton issues when he went into surgery.

If you would like to provide any more information or further feedback about you and your son's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A well managed hospital

July 22, 2024
In general the QE is very well planned and well managed hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you have found the QE to be a well planned and managed hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful and professional staff

Other
July 22, 2024
I was sent to radiology for x-rays and scans. Staff were very helpful and professional.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that staff were so helpful and professional when you attended the radiology department for x-rays.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very helpful plastic surgeon

Outpatients
July 22, 2024
I waited for my appointment for 3 hours but the plastic surgeon was very helpful and explained everything very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had a long wait to be seen at your appointment we are pleased to hear that your plastic surgeon was so helpful and explained everything so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Asked the same questions twice.

A&E
July 22, 2024
I went with a cut on my hand and was asked to fill in an online form about what happened. I took me 15 minutes to fill in the form. To my surprise when I was called in to be examined the nurse asked me exactly the same questions again.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had to provide the same information about your cut hand on two separate occasions during your visit to the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent treatment and support

Cancer services
July 22, 2024
My husband had liver cancer and was treated at the cancer centre. The care, treatment and support was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear you are so happy with the care, treatment and support your husband received at the cancer centre.

If you would like to provide any more information or further feedback about you and your husband's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Treatment and care was excellent.

Stroke services
July 22, 2024
I had a mild stroke and was treated at the QE. I was an inpatient for a few days. The care and treatment I received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the treatment and care you received as an inpatient when you had a mild stroke.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A very helpful consultant.

July 22, 2024
I was treated for glaucoma at the QE. The consultant was very helpful. They referred me to BMEC for advanced treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are dpleased to hear that you're happy with the care you received during your glaucoma treatment here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I haven't had a follow up in 3 years

July 17, 2024
I saw a consultant 3 years ago for ataxia and they haven't followed up since. I feel like my condition has plateaued and the appointment was more about taking notes than than actual care.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are sorry to hear that you haven't received a follow-up appointment and you felt like your previous appointment was simply a note-taking exercise.

If you are keen tro have the follow-up booked as soon as possible please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I am happy with them

July 17, 2024
I have to wait but I am happy with them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that you have had to wait a long time for your care we are pleased that you are happy with that care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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