Reviews (1044)

Waited for 3 hours

Accident and emergency services
September 25, 2023
Waited for 3 hours but no support was provided by the nurses and doctors.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that despite such a long wait you did not you were not offered the support you were expected by the nurses and doctors.

We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

They need more seating in waiting areas

September 25, 2023
Need more seating in waiting areas. Went to cardiology and patients were standing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We aresorry to hear that there wasn't enough seating at your cardiology appointment.

If you would like to provide any more information or further feedback about your experience, in particular where exactly there was a seating issue, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Don't give appointments in a timely manner.

September 25, 2023
Okay. Very similar to children's in a sense that they don't give you appointments in a timely manner but that's a hospital thing. Cardiology department have given us a home monitor so sends readings. It did break at one point and was told to go to the company. The company told us to go to the hospital. It took 2 months to sort out.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues with appointments and also devices breaking and not being fixed or replaced promptly.

We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any mistakes that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at UHB


Provider responded

Really good.

September 25, 2023
I came in really early in the morning. I had an operation and left late. They were good at arranging the operation as I was in A&E and they had done it within a couple of hours. They were really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that your operation was a success and proceeded so smoothly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Staff were professional, kind and listened.

September 25, 2023
I have been for a colonoscopy due to stomach issues. They were good. Wasn't waiting too long and they made me feel as comfortable as possible. Staff were professional but kind and listened to me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you were so well looked after at your colonoscopy, didn't have to wait too long and staff were professional but kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were brilliant.

September 25, 2023
Had my teeth inspected and ended up getting a virus in my heart. Ended up staying in for 6 weeks. Nurse would come out and give me injections everyday. They were brilliant. Dentists are very nice and very helpful. He wasn't pushy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear you were so poorly we are pleased to hear that you were so well looked after by the nurses and dentist. m

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Exceptional service

September 21, 2023
She's had an exceptional service. we can't complain. We're very lucky.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Friend/relative

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the exceptional service your friend/relative has experienced.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Appointments do not run on-time

September 21, 2023
Always alright. Sometimes appointments don't run on time. Okay communication usually. Came to appointment an hour early and thought I was late. Ended up waiting an hour and I checked with the lady she didn't mention I was.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about your appointments at Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are sorry to hear that there have been instances of them not running on time and poor communication.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Easy to find, happy with hospital.

September 21, 2023
It was fine here. Made referral for appointment but saw me 5 minutes after my appointment time. They were really good and easy to find the department. Happy with the hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear how happy you are with your appointments, how quickly you were seen and how easy it was to navigate the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Brilliant care

September 21, 2023
No T.Vs but brilliant care. Nothing provided for people with no devices. TV in discharge lounge so got to see it there.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you had no access to a television (this is an ongoing issue and work is being undertaken to try and remedy) we are pleased to hear that you are happy with the rest of your care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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