Reviews (1638)

Don't like telephone appointments.

Neurology
July 16, 2024
I've seen them once at neurology. I have had two calls and told them I don't like telephone conversations for appointments and that I want face to face ones. I am still waiting for an appointment and don't know when it will be.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are unhappy with neurology telephone appointments as opposed to face-to-face ones and that you're still waiting for the details of your next appointment.

If you are still waiting please make contact with the Patient Advice and Liaison Service (PALS) to provide your details - it would also be a good opportunity to discuss your concerns about telephone appointments. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Care was really good.

Other
July 16, 2024
They're great. I had a bad chest infection and I have asthma so I waited from 6PM until 6AM. I was moved to their unit and had an x-ray. They did everything and the care was really good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear that you're so happy with the care you received when you came in with a bad chest infection.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They're brilliant.

Haematology
July 16, 2024
Haematology advised I should have an MMR. I pick up the phone when I need them and they help you. They never discharge so you always have that link with them. They're brilliant. They saved my life twice.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've been receiving from the haematology team and the difference they have made to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Care was excellent

Outpatients
July 16, 2024
I was recently treated for a rheumatology issue and the care was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you're so happy with the care you received from the rheumatology team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

They were excellent

A&E
July 16, 2024
Very good. They kept my husband in for 3 days. They checked him straight away. They did an angiogram and found blockages. They then operated on him within a few hours of being there. They were excellent. The care was excellent and they looked after him very very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that you're happy with the care your husband received both in the Emergency Department and when he received emergency surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Amazed with the medication

July 15, 2024
Great, when I had an appointment the staff were great. I went a fortnight ago and the nurse was brilliant. They sorted medication and since then I can't believe the effects. It's been amazing. When I saw the consultant she was amazed I wasn't under a Parkinson's nurse and they are now sorting one for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really pleased to hear about the care you received at your appointment and the difference it has made - and hope that you are assigned a Parkinsons nurse speedily.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

It takes too long to investigate

July 15, 2024
The follow up appointments are too long. The staff take too long to investigate the problem.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered delays with getting follow-up appointments and investigations completed.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

It's pretty good.

July 15, 2024
Pretty good. I have been several times and I don't have any issues, only the parking.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with car parking we are pleased to hear that otherwise you are happy with the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment.

Cardiology
July 10, 2024
I was treated at cardiology for a minor issue. They provided excellent care and treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from the cardiology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

I have to wait for another appointment

July 10, 2024
I had a lumbar puncture and had to arrange child care and be picked up and dropped off as it was the whole day. I waited all day, they did the procedure and said they couldn't collect any sample. Now I have to wait for another appointment to get it done again.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that after spending a whole day having a lumbar punctuire you have been asked to come in again.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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