Reviews (1638)

Very good staff

July 23, 2024
Very good staff here. The help desk was very helpful for my morning appointment. There was a lot of traffic on the way here and the waiting time has been long. The car park is very expensive too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to to hear that you found the car parking to be so expensive and the waiting time so long we are pleased to hear that the staff at your appointment were so helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

No waiting time for my appointment

July 23, 2024
It took a long time to get to the QE. I'm here for a post operative check up after surgery 2 weeks ago. I had to come by car with my husband driving due to the surgery and it's expensive by car. The staff have been nice but I had trouble signing in as the patient check in screen was difficult for me as I haven't used it before. I had almost no waiting time for my appointment which was good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you encountered some difficulties getting to the hospital and using the electronic check-in system we are pleased to hear that the staff were nice and you were seen quickly when you arrived.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Pleased with everything at cardiology.

Cardiology
July 22, 2024
The service is excellent. No problems. The consultant is very good. I am pleased with everything at cardiology. Everything has been easy.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've received from the cardiology department and in particular the consultant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Brilliant staff

Endocrinology
July 22, 2024
The endocrine department is caring. The staff are brilliant.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you found the endocrine department to be so caring and the staff so brilliant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Late responses from staff

July 22, 2024
The night staff give late responses when asking for anything or help. It takes them 3-4 hours to come back to you.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have been unhappy with the care and service you have received at night.

If you think it’s helpful we are keen to listen to your concerns in more detail (in particular exactly where in the hospital this was occurring) and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A more friendly hospital

Ophthalmology
July 22, 2024
A lot more friendly at this hospital. Cleaner too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you found the hopsital so friendly and clean.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long waiting time

July 22, 2024
The waiting time is long for appointments. The staff were okay.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have had such a long wait for your appointment but pleased to hear that the staff looking after you have been ok.

We can see that you may have received your appointment by now but if not or if you have any concerns that you would like addressing please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long waits for appointment.

July 22, 2024
Long waits for appointment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have had a long wait for your appointment.

If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

The QE is great.

July 22, 2024
The QE is great.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the care you've received at the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good first appointment at neurology.

July 22, 2024
Good first appointment at neurology.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are happy to hear that you're happy with your first appointment in the neurology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Leave your Feedback


Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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