Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 2022 reviews
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NHS patients accepted

Reviews (2022)

The care was okay

A&E
January 28, 2025
I went to A&E in August as I had a fall. The care was okay and they looked after me. A&E admitted me and I stayed in there for two weeks before being transferred.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the A&E department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Sent a disability nurse to explain things

Other
January 28, 2025
I was on MAU for two days. The care was better on a ward with 5 to 6 people on. They even sent the disability nurse to see me and explain things which was very helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received from our wonderful colleagues in the MAU and Ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

A horrible experience

A&E
January 28, 2025
I waited at A&E for hours for a bed. I waited in a corridor for 48 hours. It was horrible and made me really anxious. They moved my trolley I was on into the corridor. It was a horrible experience.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Excellent on ward 306

January 28, 2025
I was on ward 306 and it was brilliant. I was there for 11 days and the care was excellent. I was given carers for 5 days after discharge too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in Ward 306 and the carers.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

No complaints here

Outpatients
January 28, 2025
It's fine and my appointments are on time. I don't have any complaints.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking your time to leave us your feedback. We appreciate this.

Best wishes,

Patient Experience Team

Provider responded

Waited hours without food or drink

Imaging
January 28, 2025
I haven't got my results, it's terrible. I was moved from seat to seat and waited hours without any food or water for an MRI scan. The consultant told me I had to stay and said I couldn't go and get a sandwich. Next thing you know I'm being discharged.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Poor communication between services

Audiology
January 28, 2025
I had a letter the other day saying I had an appointment on the 30th but then received another asking if I wanted to stay on the waiting list. The problem is the services don't talk to each other.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that our service fell short of our usual standard in communication.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Had to change the doctor

Imaging
January 28, 2025
My mom was referred to chest x-ray and then given two appointments and some nasal spray. The same doctors looked at it 3-4 times but didn't look properly. Then I requested a different doctor and he was the best.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes
Patient Experience Team

Provider responded

Very good pharmacy

January 28, 2025
Really good. I have it transferred from the local pharmacy and they will get it ready for you. Very good pharmacy here.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital. We are pleased to hear that you were so happy with the service you have received from our pharmacy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes, Patient Experience Team

Provider responded

This review is for The Harborne Ward

Other
January 27, 2025
My experience can only be described as 100 % positive ..
The staff from the HCA ‘s nurses, sisters, physiotherapists,
dieticians , auxiliary staff including housekeepers and catering were all excellent and of course the doctors and consultants were exceptional - great care - great empathy
Can not thank the team at Harborne Ward enough .
with the patients .
John Hecht

Reply from Queen Elizabeth Hospital Birmingham

Dear Mr Hecht, thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received across the board from all our collegues in the Harborne Ward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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